We would like to thank our clients who took part in our recent Help Desk Survey. The lucky winner of our prize draw for a Sony Cyber-shot digital camera was James Luxton, Operations Manager at Planet Payroll…

We would like to thank our clients who took part in the recent Help Desk Survey which was completed during November.  Your opinion is extremely valuable to us and we really appreciate your input.

The aim of the survey was to evaluate the effectiveness of our Help Desk services in order to identify any areas where we may improve future service levels.

All participants of the survey were entered into a prize draw for a Sony Cyber-shot digital camera. We are pleased to announce that the lucky winner was James Luxton, Operations Manager at Planet Payroll.

Kevin Birch, Air-IT Account Manager for Planet Payroll presented James with his prize at our Head Office, in Nottingham, earlier this month.

Help Desk IT support survey prize winner

Left to right – Kevin Birch, Account Manager Air-IT and James Luxton, Operations Manager, Planet Payroll.

Planet Payroll has been a valued client of Air-IT’s for a number of years now. As a BACS approved bureau the company has over 20 years of experience in providing payroll services to blue chip clients and smaller businesses wishing to outsource their payroll needs. For further information about Planet Payroll please visit their website.

The results from the Help Desk survey have been extremely positive. Almost all clients were satisfied with our current response and resolution times (95% & 94%) and their overall experience of using the Air-IT Help Desk (95.5%). Everybody that took part in the survey was willing to recommend our services, which further indicates that we are meeting and exceeding current needs.

IT support help desk pie chart client satisfaction

The survey did highlight some key areas for improvement which we are currently in the process of implementing.

In order to make sure that we deliver a consistently high quality IT support service we are continuously monitoring and evaluating our services. The recent Help Desk survey has been a part of this process and will be used as a benchmark for future improvements.

Once again congratulations to James Luxton at Planet Payroll and thank you to all clients that participated in the survey.