Many people have reported that their iPhones have suddenly blocked access to their company apps or data when they’re away from the office. If this has happened to you, or you feel that it would be a problem if it did, there are measures you can take.

Air IT Support VPN solutions

iOS 10 stops popular VPN access working

This issue may affect more than just iPhones: there’s a risk with iPads and Apple Macs too.

The trouble arises after you update your devices to iOS 10 or when you upgrade your Mac software to MacOS Sierra.

Why does it happen?

Most companies provide secure access to employees who are away from the office through a Virtual Private Network (VPN).

A VPN allows you to access your systems securely and to protect sensitive data from snooping or hacking.

“PPTP” is perhaps the most common VPN technology used. It’s the easiest to set up, and it’s been around for a long time.

Whilst easy to set up, there are a number of known security vulnerabilities in PPTP. Based on this, Apple have chosen to no longer support it on their iOS 10 and MacOS Sierra devices.

So, if you’re one of the many businesses using PPTP technology and you have upgraded to iOS 10 or MacOS Sierra, you may find yourself and employees are suddenly unable to connect.

Reasons to act now

Older versions of Apple iOS and MacOS, such as iOS 9, will still work with a PPTP VPN for now – but as they get older you’ll lose other functionalities. Apple have also recommended that you do not use PPTP for secure, private communication.

Whilst other devices like Android phones still work with PPTP, realistically support will end in the not-too-distant future.

The first thing to do

Don’t waste your time trying to change settings on your iOS 10 devices or Mac Sierra computers. It simply won’t work.

If you want to avoid disruption, and ensure you have access to your businesses information and services, you should speak to your ICT Manager to check that the matter is in hand.

In the longer term you should adopt new secure technology such as an SSL VPN. This is an enhanced and secure VPN solution.

What to do next?

It’s hard to know where to start if you’re not well versed in technology. You may also worry that it will cost the Earth.

If you don’t have internal expertise, you should seek help and advice from an ICT Provider. With expertise in IT, Communications and Connectivity Air-IT have already helped a number of companies with this issue.

If you know what you’re doing it can be fairly straight forward to get your VPN access back up and running.

If you don’t, then expert help is the next recommended step. Taking the initiative now will save time later, not to mention the inconvenience. The cost will pay itself back in efficiencies and productivity, not to mention safer and more secure access to your systems.

James Healey

Managing Director, Air-IT

Benefit from our unique expertise in ICT

At Air-IT, we have unique expertise across IT and Communications. We have a dedicated Communications division, MBC – speciailising in telecoms, mobility, broadband and connectivity.

If you would like to know more, or to discuss your options in more detail, please contact us today to speak to one of our in-house team.