Measurement of client satisfaction rates is one of our key performance indicators that helps us monitor service levels so that we can continually improve.

Post support case satisfaction surveys are integrated into our procedures and delivered on completion of each case we close.

Clients are automatically asked to rate how they feel about their support experience with our simple 1 click survey by clicking on a graphic that best represents their views – good, neutral or bad. They can also add comments about the performance and handling of their issue.

CSAT survey - Air IT support

Our response rates far exceed industry averages and we closely monitor results to benchmark performance so that we can continuously improve our service delivery.

Why work with us

SDI 4 star

3-Star Accredited Service Desk

Award Winning IT

Industry Leading Systems & Tools

Reference Backed - Air IT support

Fully reference backed

ISO, ITIL, SDI Aligned

SDI, ITIL, ISO Best Practice

Complimentary IT Support

Certified & Experienced Team

]Industry leading partnerships Air IT support

Your Strategic IT Partner

High Five

How we performed in February 2024

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Customer Satisfaction

Discover more

We’re an award-winning MSP

Winner, #5 in EMEA, #95 worldwide

Channel Futures MSP 501

#1 MSP in the UK

Cloudtango MSP Select UK 2022

Winner, Britain’s Top 50 Managed IT Companies

50 Best Managed IT Companies

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