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← Older postsImprovements to our Remote Support Portal
April 16th, 2012
We have improved our remote support portal so that clients are provided with a quicker and more efficient service. A separate button for each technician allows direct connection to operators….
Posted in Company News, Featured, Help Desk, Improvements to our Services, IT Support Derby | Tagged help desk, IT support, IT support Technicians, Remote IT support | Leave a commentAir-IT Sponsor Medical Student for Kenyan Orphanage Project
April 16th, 2012
Air-IT is extremely pleased to have sponsored James Cassidy, a second year medical student from the University of Nottingham, who will be travelling to Kenya this summer as part of an Orphanage..
Posted in Community and Charity, Company News, Featured, IT Support Derby | Tagged charity, Community | Leave a commentHelp Desk Follow-up Survey Implemented on Case Closure
April 16th, 2012
We have recently implemented a short follow-up survey which is being sent to all clients once a support case has been resolved by our Help Desk. The survey aims to evaluate client satisfaction…
Posted in Company News, Featured, Help Desk, Improvements to our Services | Tagged help desk, Remote IT support, satisfaction survey, support client survey | Leave a commentWe are Recuiting an Experienced IT Support Technician
April 5th, 2012
We are currently seeking an experienced support technician to join our growing Help Desk and field based support team.
The role will involve providing…
Posted in Company News, Featured, IT Support Derby, Staff Training and New Staff | Leave a commentAir-IT Awarded Dell Registered Partner Status
March 30th, 2012
We are extremely pleased to announce that we have been awarded Dell Registered Partner status.
The Dell Partner community is an elite group that has been recognised by Dell for demonstrating..
Posted in Company News, Featured, IT Support Derby, Partnerships and Accreditations | Tagged Dell, Partnerships, server installations, servers | Leave a commentAir-IT Exhibit at the Erewash Partnership Spring and Christmas Networking Events
March 29th, 2012
As an on-going Associate Member of the Erewash Partnership Air-IT is pleased to have exhibited at a number of recent Partnership events that have taken place over the last few months. In March we exhibited at the Spring Networking Event at…
Posted in Company News, Exhibitions and Events, Featured, IT Support Derby | Tagged Erewash Partnership, Exhibitions | Leave a commentCompTIA A+ Success for Air-IT Help Desk Technician Josh
March 28th, 2012
We would like to congratulate Air-IT Help Desk Technician Josh Turner who has become CompTIA A+ certified. This is an industry standard.qualification which validates the skills and knowledge necessary for a career as an IT support technician..
Posted in Company News, Featured, IT Support Derby, Staff Training and New Staff | Tagged CompTIA, CompTIA Network+, help desk, Microsoft, Microsoft Advanced IT Apprenticeship Scheme, Microsoft Certified IT Professional | Leave a commentMCTS Windows 7 Accreditation for Air-IT Help Desk Technician
February 14th, 2012
We would like to congratulate Jake Shipley, Air-IT Help Desk Technician, who has successfully completed his Microsoft Windows 7 exams.
As part of his on-going training Jake has passed his Windows 7…
Posted in Company News, Featured, Staff Training and New Staff | Tagged help desk, Microsoft, Microsoft Advanced IT Apprenticeship Scheme, Microsoft Certified IT Professional, Windows 7 | Leave a comment