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Help Desk
Improvements to our Remote Support Portal
April 16th, 2012
We have improved our remote support portal so that clients are provided with a quicker and more efficient service. A separate button for each technician allows direct connection to operators….
Posted in Company News, Featured, Help Desk, Improvements to our Services, IT Support Derby | Tagged help desk, IT support, IT support Technicians, Remote IT support | Leave a commentHelp Desk Follow-up Survey Implemented on Case Closure
April 16th, 2012
We have recently implemented a short follow-up survey which is being sent to all clients once a support case has been resolved by our Help Desk. The survey aims to evaluate client satisfaction…
Posted in Company News, Featured, Help Desk, Improvements to our Services | Tagged help desk, Remote IT support, satisfaction survey, support client survey | Leave a commentSurvey Results and Prize Draw Winner
January 19th, 2012
We would like to thank our clients who took part in our recent Help Desk Survey.
The lucky winner of our prize draw for a Sony Cyber-shot digital camera was James Luxton, Operations Manager at Planet Payroll…
Posted in Company News, Featured, Help Desk, Improvements to our Services | Tagged Air-IT Clients, help desk, IT support Technicians | Leave a commentAir-IT Launch New Online Client Access Portal
December 18th, 2011
We are pleased to announce the launch of our new online client access portal which is powered by Autotask, our market leading IT management software.
This will provide clients with their own secure web portal and puts a wealth of information at their fingertips…
Posted in Company News, Featured, Help Desk, Improvements to our Services | Tagged autotask, client portal, help desk, IT support, Remote IT support, service desk | Leave a commentNew Business Management Software Autotask Implemented
August 11th, 2011
As part of the on-going improvements to our services we have made further investment into our IT support infrastructure and have recently implemented industry leading business management software Autotask.
Posted in Company News, Featured, Help Desk, Improvements to our Services | Tagged autotask, business management software, client portal, help desk | Leave a commentNew Remote Monitoring Software Implemented
April 11th, 2011
We have implemented an industry leading remote monitoring software which allows us to proactively monitor our client’s network and servers.
PacketTrap, is a state-of-the-art remote monitoring system that provides our Technicians with advanced notice regarding any potential problems that may occur with our client network environment…
Posted in Featured, Help Desk, Improvements to our Services | Tagged help desk, IT support, Remote IT support, Remote Monitoring, Server Monitoring | Leave a commentNew Dedicated IT Help Desk Launched
April 11th, 2011
We are delighted to announce the launch of our new dedicated Help Desk.
This will offer a single point of contact when reporting any daily IT support issues and will avoid routing calls directly to our onsite Technician and vastly improve our client response and resolution times…
Posted in Featured, Help Desk, Improvements to our Services | Tagged help desk, IT support, service desk | Leave a comment