With a key focus on customer service we have a clear set of values and a strong sense of culture that underpins everything we do.

It’s all about the people

Here at Air-IT we understand that people are our most important asset. A lot of operations in IT are automated these days, but with widespread automation comes the risk of inflexibility and failure to understand people’s needs and goals. One of our key differentiators is our people.

Air-IT is like a family. There’s no office politics behind the scenes, and no nonsense, but this also comes from working hard to find the right people in the first place.

If you look around here, there are a lot of smiling faces. Being at work should be enjoyable and rewarding, and, at Air-IT, it is. The result is more than just individual happiness though. It reflects in people’s behaviour and effort, and more importantly, positive attitude to our clients.


Embedded into our company culture is a sense of fun. This ranges from group events such as nights out together, and sporting activities, right down to a bit of friendly competition within the team – for example who has the best fix for a technical problem. This runs right through the company.

As a result, we’re all supportive of each other: ready to help when needed.

And people tend to stay as employees. We’ve proud that we’ve got exceptionally low staff turnover and the company is still growing.


Along with the fun there’s also hard work. We expect people to show an ability and a willingness to learn and be adaptable. We provide the opportunity for people to demonstrate their knowledge through training and accreditation too, and we have a great programme of staff development.

Plus there are opportunities to be involved in many areas because the company is still growing. It’s a challenging and rewarding environment to be in, with plenty of the thrills and spills of an entrepreneurial spirit, but one in which it is safe to stretch and to grow.

And it’s fair to say that we’re all passionate about what we do, and about our company and our clients. We’re all prepared to go that extra mile when needed.

Our company values

Our company values

We have 5 core company values that underpin everything we do.


  • Although we’re technology-driven we are service led. Everything we do is focused around our clients, they’re our number 1 priority. It’s more than just fixing a problem; it’s prompt responses, outstanding communication, quality information, and a focus on providing a world-class client experience each and every time.

Learning and Innovation

  • Of course, we know that good isn’t good enough. We never stand still and strive for continuous improvement and innovation. We ensure the highest standards are met through best practices and the on-going review and development of our people, processes, procedures and systems.


  • We’re dedicated to our vision, goals and retaining our company culture. We are all flexible in our approach to our work. And we’re committed to helping our clients achieve their own successes through technology and putting their needs first to ensure we deliver a customer experience second to none.


  • We’re honest and ethical in everything we do. We keep our commitments and treat each other or our clients with mutual trust and respect. We stick to our deadlines and call in help when needed. When working with clients we keep up a high level of professionalism at all times, and ensure that we are open and honest about costs and budgets.


  • Of these values, the balance of work and play help us to gel as a team. We’re committed to achieving our goals together and focus on always reaching a resolution, not a compromise. We’re compassionate and cooperative when others (colleagues or clients) ask for help which has created a positive, empowering and supportive culture.
  • So, when all this is combined with our flexibility, we think we have a dynamic, enthusiastic and effective team who are all committed to long term success for Air-IT and all our clients.

Want to join our team?

Do you have the determination and enthusiasm to be a good fit with the team at Air-IT ? We’re always looking for talented people to join us, learn more about our career opportunities.

Careers at Air-IT

What Next?

To find out more about Air-IT and how we can help you get ahead with your ICT, please contact us today or call 0115 880 0044 to speak to one of our technology experts.