Measurement of client satisfaction rates is one of our key performance indicators that helps us monitor service levels so that we can continually improve. Please have a look at our real-time results for the last 90 days below.
Clients are automatically asked to rate how they feel about their support experience by clicking on a positive, neutral or negative graphic (face) that best represents their views. They can also add comments about the performance and handling of their issue.
Our response rates far exceed industry averages and we closely monitor results to benchmark performance so that we can continuously improve our service delivery.