Our IT Support Packages

We provide three levels of standard contracted IT support designed to provide you with the best level of support, dependent on your budget and specific needs of your business. These include remote, onsite and fully managed support packages.

Our Contracted Support Packages

	Unlimited remote support via our dedicated in-house Help Desk and client web portal by telephone, email, webchat & remote support portal with discounted onsite time.
	Complete network support with unlimited remote support & onsite engineer time.
	A fully managed service providing strategic consultancy & management of IT systems at Directorship level

 

All Contracted Packages Include:

Unlimited Remote Support Virtual Desktop Support Dedicated Account Manager Guaranteed Response Times & SLA’s Server, Network, Desktop Support 24/7 Server Monitoring

In-house Help Desk – unlimited calls Client Web Portal – unlimited users Electronic Ticketing System No Hidden Costs On Demand Consultancy Access to Our Unique IT Solutions

Our fully managed package is unmatched for price and service level and our response times are one of the best in the industry.

All support packages also include quarterly backup integrity and desktop health checks, desktop and server updates and out of hours server maintenance.

Our Ad-Hoc / Pay As You Go Support Services

Additionally, we offer Rescue-IT an ad-hoc pay as you go service for businesses seeking a complementary support service and those not wishing to commit to a monthly support contract:

A bespoke ad-hoc service covering general and critical support issues both remotely and on-site.

You can be sure that your business technology is in safe hands. All our Account Technicians are Microsoft Certified IT Professionals and have extensive technical knowledge of Microsoft operating systems and server platforms specialising in Small Business, Windows, Exchange and Hyper-V servers.

More Information

So whatever your needs we are sure to have the correct IT support model for your business.

Please contact us to arrange your free technology audit and find out how we can help support your business.