Our Remote-IT support package includes all the features and benefits of our Monitor-IT package. Benefits include:
Lower costs and better budgeting
- Our pricing model is based on a monthly service charge, and the price is fixed regardless of how much support time you use, so it’s a predictable, regular operational expense.
- It will save you a fortune relative to paying for limited expert block time, or the costs of hiring and training your own technical resource. Plus, there’s always someone there when you need help – no gaps during breaks or holidays.
- All our front-line people are qualified and experienced, so we start to fix problems straight away. No call-centre to negotiate to start things moving. We understand that minimising disruption is critical. Customer service is our focus.
- There is no limit on the amount of remote support you can use. We’re there for you whenever and as often as you need us.
Server and network expertise
- As a small business one of the key challenges is finding the depth of technical expertise needed to maintain and troubleshoot email, server and networking systems. With us you will meet that technical challenge and open the door to further success and growth.
More than office hours
- As part of this package we monitor your key systems, 24 hours a day, 7 days a week. This helps us anticipate problems before they happen. And if they do happen we’re able to notify you and take appropriate action accordingly.
Simple and Secure ICT
- Keeping everything up to date is time-consuming and painstaking. By applying software patches and fixes, as well as updated antivirus and threat management, we’ll take a weight off your shoulders and free you up for business.