Air-IT terms and conditions for our fully managed domain name registration and management. 

Domain Names Registration / Renewal

NB. In registering or renewing your .uk domain name through Air-IT (“Us”) you are agreeing to our’s and the registry’s (i.e. Nominet’s) terms and conditions. Please ensure that you are aware of these terms and conditions as outlined below.

You should read these terms before entering into an agreement with us (Air-IT) for the registration, or renewal, or for ongoing maintenance of .uk domain names.


Our Fees for .uk Domains

First time registration

Our first time registration fee is £25 + VAT

Renewal fees

Our basic renewal fee is £25 + VAT. This should be the only ongoing maintenance cost and will be payable annually.

If you fail to renew your domain before its expiry date, you will have up to 30 days (protected period) in which to renew at the original renewal fee (£25 + VAT).

After 30 days your domain will be suspended and will go into a 60 day grace period during which you can still renew, but with an additional redemption fee of £75 + VAT. This must be requested by emailing domains@air-it.co.uk or calling your account manager before the 75th day after your domain has expired.

Cancellation and Transfer

If you wish to cancel the agreement for us to manage your domain name, or you wish to transfer the provision of this service to another registrar, we will charge a nominal fee of £25 + VAT to cover our administrative costs.


Service Levels

We are required to acknowledge any requests or complaints from you within 3 working days.

However, we have our own internal timers and SLAs that go above and beyond this requirement, and achieve over 95% success rate (at the time of writing it is actually 99.8%) within the following time limits:

  • Acknowledgement: 2 business hours
  • Planned resolution: 1 working day
  • Actual resolution: 5 working days

Renewal Process

Please note that all domains are renewed on an annual basis, and we will send out further reminders 14 days, 7 days and the day before expiry. We will send these emails to the contact email address that you have given us, which we hold as the valid contact. It is your responsibility to ensure that your contact details are up to date. Air-IT take no responsibility if your renewal fails due to your contact details being incorrect (see our terms and conditions below).

If you do not wish to renew your domain name please ensure you contact us a minimum of 14 days before your domain expires by calling or emailing domains@air-it.co.uk. Similarly you can elect to auto renew your domain name 14 days in advance of expiry, and you will be billed up to 30 days in advance each year. Please email us if you wish to do this at any point.

If you fail to renew your domain before its expiry date, all domain services we provide will be suspended and you will have up to 30 days (protected period) in which to renew at the original renewal fee. You can view our fees, above.

After 30 days your domain will be suspended and will go into a 60 day grace period during which you can still renew, but with an additional redemption fee of £75 + VAT. This must be requested by emailing domains@air-it.co.uk or calling your account manager before the 75th day after your domain has expired.

90 days after your domain has expired it will be cancelled and deleted from the register. Air-IT will not guarantee the renewal of your domain name.


Complaints

Complains may either be emailed or put in writing. Complaints submitted electronically will be subject to the SLAs given above. If you require a written response then there may be delays while correspondence is in the post. Air-IT will not be held accountable for such delays.

Email Contact for Abuse Complaints

  • If you want to raise a complaint about abuse that you have received, please email us at domains@air-it.co.uk We will acknowledge your complaint on the same day and will aim to resolve the issue within five working days.

Complaints

  • We’re committed to ITIL best practise on Continual Improvement, as well as ISO Quality standards. We can only improve on our services with valid feedback from you. If you wish to make a complaint or comment on the service you have received from us, please email us on domains@air-it.co.uk. Please include all the relevant details to allow us to investigate for you. We will acknowledge your email on the same day and aim to resolve within five working days.

Escalation Process

  • If you not happy with the initial outcome of your complaint to us, you can escalate the matter directly to Nominet (the .UK registry) on the complaints procedure web page.

Our contact details are:

Postal Address
Air-IT Ltd
H3 Ash Tree Court
Mellors Way
Nottingham Business Park
Nottingham
NG8 6PY

Tel: 0115 880 0044


Terms and Conditions of the Agreement

Before registration, or renewal, you must ensure you are aware of the registry’s terms and conditions, which can be found here:

Our terms and conditions under the agreement to register, to renew, or to maintain a .uk domain name are as follows:

1. Air-IT’s Obligations

a. With effect from the date of agreement between Air-IT and the Customer, Air-IT shall, in consideration of the payment being made, provide the services to the Customer in regard to registration or renewal of the domain name.

b. Air-IT will use all reasonable care and skill to perform the “Services” (registration or renewal).

c. Air-IT will use all reasonable endeavours to meet any performance dates.

d. Air-IT shall use all reasonable endeavours to meet or exceed any service levels.

2. Customer’s Obligations

a. The customer shall:

i. Co-operate with Air-IT in all matters relating to the services;

ii. Provide, in a timely manner, with such information as Air-IT may request and ensure that it is accurate in material respects.

b. If Air-IT’s performance of any of its obligations under the agreement is prevented or delayed by any act or omission of the Customer, its agents, sub-contractors or employees or any other circumstances beyond the reasonable control of Air-IT, Air-IT shall be relieved from its obligations under the agreement and shall not be liable for any costs, charges or losses sustained or incurred by the customer arising directly or indirectly from such prevention or delay.

3. Joint Obligations

a. Air-IT and the Customer agrees to:

i. Use reasonable endeavours to resolve all problems arising in the performance of the agreement in a spirit of mutual cooperation and collaboration;

ii. Comply with all relevant requirements having the force of law.

4. Price

a. The Customer agrees to pay Air-IT the price as set out in clause 5.

5. Payment

a. The Customer shall pay each invoice submitted to it by Air-IT, in full and cleared funds, within 30 days of receipt.

b. Without prejudice to any other right or remedy that it may have, if the Customer fails to pay Air-IT on the due date, Air-IT may suspend all services until payment has been made in full.

c. Time for payment shall be of the essence of the agreement.

d. All sums payable to Air-IT under the agreement shall become due immediately on its termination, despite any other provision. This condition 5.d is without prejudice to any right or claim for interest under the law, or any such right under the agreement.

e. Air-IT may, without prejudice to any other rights it may have, set off any liability of the Customer to Air-IT against any liability of Air-IT to the Customer.

6. Variations and Amendments

a. If either party wishes to change the scope or execution of the services or service levels, it shall inform the other party of the proposed change.

b. Any change under this condition 6 which has a material impact on the provision or nature of the services by Air-IT shall be a “Major Change”. Any other change to the services or the agreement shall be a “Minor Change”. Air-IT’s decision as to whether a change is a Major Change or a Minor Change shall be final and binding.

c. Any Minor Change may be discussed between the parties at any time, and provided any Minor Change is recorded in writing and signed by each of the Customer and Air-IT.

d. If either party requests a Major Change to the scope or execution of the service, Air-IT shall, within a reasonable time, provide a written estimate of:

i. the likely time required to implement the Major Change;

ii. any variations in price arising from the Major Change;

iii. any other impact of the Major Change on the terms of the agreement.

e. Air-IT may, from time to time and without notice, change the services in order to comply with any applicable statutory requirements, provided that such changes do not materially affect the nature, scope of, or the charges for the services. Air-IT may, from time to time and subject to the Customer’s prior consent, which shall not unreasonably be withheld or delayed, change the service, provided that such changes do not materially affect the nature of the services and, where practicable, it will give the Customer at least 1 month’s notice of any change.

f. No Major Change to the agreement shall be valid unless it is in writing and signed by or on behalf of each of the parties.

7. Liability of Air-IT

a. This condition 7 sets out the entire financial liability of Air-IT (including any liability for acts or omissions of its employees, agents and sub-contractors) in respect of:

i. Any breach of the agreement;

ii. Any use made by the Customer of services, or deliverables or any part of them; and

iii. Any representation, statement or tortious act or omission (including negligence) arising or in connections with the agreement.

b. All warranties, conditions and other terms implied by statute or common law are, to the fullest extent permitted by law, excluded from the agreement

c. Nothing in these conditions limits or excludes the liability of Air-IT:

i. For death or personal injury resulting from negligence; or

ii. For any damage or liability incurred by the Customer as a result of fraud or fraudulent misrepresentation by Air-IT; or

iii. For any liability incurred by the Customer which cannot be limited or excluded by Air-IT by law.

d. Subject to condition 7.b and 7.c:

i. Air-IT shall not be liable for any excluded loss; and

ii. Air-IT’s total liability in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise arising in connection with the performance or contemplated performance of the agreement shall be limited to the price paid by the Customer for the services during the year (period of 12 months from which the registration is made, or date of renewal) in which liability arises.

8. Liability of the Customer

a. Where the customer consists of two or more persons such expression throughout shall mean and include two or more persons and each and any of them. All obligations on the part of the Customer shall be joint and several obligations of such persons.

9. Confidentiality

a. The Customer shall keep in strict confidence all technical or commercial know-how, specifications, inventions, processes or initiatives which are of a confidential nature and have been disclosed by Air-IT, its employees, agents or sub-contractors and any other confidential information concerning Air-IT’s business or its products which the Customer may obtain. The Customer shall restrict disclosure of such confidential material to such of its employees, agents or sub-contractors as need to know the same for purposes of discharging the Customer’s obligations to Air-IT and shall ensure that such employees, agents or sub-contractors are subject to obligations or confidentiality corresponding to those which bind the Customer.

b. This condition 9 shall survive termination of the agreement.

10. Force Majeure

a. Neither Air-IT nor the Customer shall be liable to the other or be deemed to be in breach of the agreement by reason of any delay in performing, or any failure to perform, any of its obligations in relation to the Services, if the delay or failure was due to any cause beyond that party’s reasonable control. Without prejudice to the generally of the foregoing, the following shall be regarded as causes beyond either party’s reasonable control:

i. act of God, explosion, flood, tempest, fire or accident;

ii. war or threat of war, sabotage, insurrection, civil disturbance or requisition;

iii. acts, restrictions, regulations, bye-laws, prohibitions or measures of any kind on the part of any governmental, parliamentary or local authority;

iv. strikes, lock-outs, or other industrial actions or trade disputes (whether involving employees of either the Provider or the Customer or of a third party);

v. difficulties in obtaining raw materials, labour, fuel, part or machinery;

vi. power failure or breakdown in machinery.

11. No Partnership or Agency

a. Nothing in the agreement is intended to, or shall operate to, create a partnership between the parties, or to authorise either party to act as agent for the other, and neither party shall have authority to act in the name or on behalf of or otherwise to bind the other in any way (including the making of any representation or warranty, the assumption of any obligation or liability and the exercise of any right or power).

12. Applicable Law and Jurisdiction

a. The agreement and any dispute or claim arising out of or in connection with it or its subject matter (including any non-contractual claim), shall be governed by, and construed in accordance with, the law of England and Wales.

b. The parties irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with the Agreement or its subject matter (including any non-contractual claim).

13. Third Parties

a. The Agreement is made for the benefit of the parties to it and (where applicable) their successors and permitted assigns and is not intended to benefit, or be enforceable by, anyone else.