The number of pending tickets that require approval will be indicated by the red circle next to Change Notice Approvals in the left hand menu.
The Service Hub icon on your task bar will also highlight your number of approvals as well as any notifications that you have pending.
How to Approve Tickets
To approve tickets click Change Notice Approvals and you will see all tickets that require your approval. Click on your chosen ticket and you can then choose to Grant or Decline approval.
You also have the option to upload a file, add a note and close, flag or refresh the ticket before approval.
Need help or more information
If you’re having any difficulties using Service Hub, need more information or want to arrange training, please call our Service Desk on +44 (0)115 860 2094 or email email@example.com