Our Knowledge Base includes a range of useful training resources, video tutorials and self-help guides that will enable you to solve common issues yourself.

This will be built upon over time as more articles become available and are added by our Service Desk team.

The Knowledge Base can also be personalised and can include resources and training materials that are specific to your business and internal systems – just ask your Service Desk Team Leader for more information.

Accessing the Knowledge Base

To access the Knowledge Base click on Articles in the left hand menu.

Access Knowledge base

Access Knowledge base

Viewing Articles

You will then be presented with a list of learning categories to choose from, select the one that best suits your needs.

Select learning category

Select learning category

A list of articles will then appear relevant to the category you have chosen. These can be sorted using the filter drop down menu in the top right hand corner.

Article list

Knowledge Base list of articles

Then select the article you wish to view to learn more.

Example Knowledge Base article

Example Knowledge Base article

Need help or more information

If you’re having any difficulties using Service Hub, need more information or want to arrange training, please call our Service Desk on +44 (0)115 860 2094 or email support@air-it.co.uk