When logging and viewing tickets you also have the option to initiate live chat with a support technician.

Starting a Chat Session

Join ChatTo start a live chat session click on the “Join Chat” button on the right hand side of the screen.

Once you click the button a chat window will appear to the right of your ticket which will show the name of the technician you are talking to.

Chat window

Chat Window

Type your message in the box provided to communicate directly with a support technician in real time.

Closing a Chat Session

Close Chat

Once you have completed your chat session, Press ‘X’ at the top to close the chat window.

Chat history saved in discussion tab

Chat history saved in discussion tab

Your chat history will be saved against your support ticket in the discussions tab next to ticket notes.

Need help or more information

If you’re having any difficulties using Service Hub, need more information or want to arrange training, please call our Service Desk on +44 (0)115 860 2094 or email support@air-it.co.uk