Types of notifications you’ll receive from Service Hub includes:
When a new notification is issued you will receive a desktop alert that will pop up on your screen. This includes two types of notification:
1. Service Desk Notifications
If there are any support issues that may affect your business our Service Desk will send important notifications to you and your staff or selected people within your company.
Service Desk notifications will show as red messages when popping up on your screen and will be marked red in Your Notifications.
These important messages will remain in Service Hub until removed by the Service Desk team.
2. Ticket Notifications
You will also receive notifications about your tickets when a status has changed or a note has been added.
If you have access rights to approve tickets you will also receive notifications when new tickets need approving.
Ticket notifications will show as blue messages when popping up on screen and in in Your Notifications. These messages will disappear once they have been read.
You can access notifications from your profile screen by clicking on the orange (unread notifications) or the red (important notices) buttons and by clicking Your Notifications in the Service menu.
You will also be reminded about any important Service Desk notifications when logging new tickets.
All notifications will be listed in Your Notifications and can be read by clicking on them.
You can also mark notifications as read, refresh your list and view read notifications by using the icons on the top right hand side of your screen.
The number of notifications you have pending will be indicated by the red circle next to Your Notifications in the Service menu and on Your Profile page in the orange or red buttons.
The Service Hub icon on your task bar will also highlight the number of unread notifications in addition to any approvals that are also pending.
Need help or more information
If you’re having any difficulties using Service Hub, need more information or want to arrange training, please call our Service Desk on +44 (0)115 860 2094 or email firstname.lastname@example.org