To view your support tickets click View Tickets under the Service Menu.

viewing tickets

View tickets

Searching Tickets

You can then search tickets by using the drop down lists at the top of the page. You can filter tickets by open and closed status or view all.

You can also use the search box by typing a key word.

filter tickets

Filter tickets by status and search

If you have access rights to approve tickets for your staff you will also be able to search all tickets issued to your company as well as just your own.

Viewing Individual Tickets

You can view any individual ticket by clicking on one.

When viewing a ticket you can see all the necessary details including notes, any updates issued, live chat history and a timeline of all work completed.

Viewing individual tickets

Viewing individual tickets

Changing Tickets

You also have options to change the ticket using the buttons in the top right hand corner.

Changing tickets

Changing tickets

For any open tickets you can:

  • Upload a file
  • Add a note
  • Close ticket
  • Flag ticket
  • Refresh ticket
Upload files or take screen shot

Upload files or take screen shot

Any closed tickets can also be re-opened. You also have the option to initiate live chat with a support technician.

Add note to ticket

Add note to ticket

Flagging Tickets

If you have a query about any of your tickets you can flag them for review by clicking the flag button in the top right hand corner.

Flagging tickets

Flagging tickets

A pop up window will appear where you can leave a message for your Team Leader or Account Manager who will review things for you. This will be added as an activity to your account and any correspondence will be added as a note.

Need help or more information

If you’re having any difficulties using Service Hub, need more information or want to arrange training, please call our Service Desk on +44 (0)115 860 2094 or email support@air-it.co.uk