As part of Air-IT’s continued growth we have employed a number of new staff members to cover our increasing workload so that we can provide an even better level of service to our growing client base of IT support customers.
We would like to welcome on board James Cumberpatch and Jake Shipley who have both joined our expanding IT support team.
James joins Air-IT as a Junior Account Technician and will be a valuable addition to the team working alongside Jamie and Kevin providing onsite support to our clients in the field.
James has over 10 years’ experience in IT technical support having previously worked for the Dixons Group providing hardware and software support for home users and small to medium sized businesses. James has also worked for the Derbyshire County Council as an Area Support Engineer supporting Council Members and Employees, Local Police and Schools with telephone, remote and onsite IT support.
James is a keen Nottingham Forest supporter and has recently completed his Microsoft exams to become a fully qualified Microsoft Certified IT Professional (MCITP).
Jake Shipley joins us as a Technical Apprentice on the Microsoft Advanced IT Apprenticeship Scheme. Jake will be working closely with Daniel Conway (Help Desk Supervisor) to man our dedicated Help Desk which is used to resolve our client’s remote IT support needs.
The Microsoft Advanced IT Apprenticeship is a new scheme which is part of Microsoft’s Britain Works 3 year employment initiative. It allows businesses to develop fully qualified Microsoft Certified IT Support Technicians as part of a structured training programme split between intense learning and integration into the workplace.
The scheme is the UK’s first online IT Apprenticeship programme run by Microsoft and leading training provider UK e learning. It involves an innovative approach to Apprenticeship delivery by utilising virtual classes and e-learning with a mix of on-line study sessions that are continually assessed.
The fast track Apprenticeship scheme is run over a period of 11 months and will allow Jake to gain valuable experience in the work place whilst gaining industry recognised qualifications for IT technical support including:
- Microsoft Certified Technical Specialist (MCTS)
- Microsoft Certified IT Professional (MCITP): Enterprise Support
- CompTIA A+ Certification
- Network+ Certification
Jake is an elected member of the Nottingham Youth Council and Youth Cabinet.
The Youth Council is a forum for young people to voice their opinion on local decisions that affect their lives. Youth Councillors are young people who participate in a wide variety of decision-making activities to make sure that the voice of young people in Nottingham is heard so that they can have their say on what they believe the City should provide for them.
Jake attends regular monthly meetings with local Councillors and key decision makers in Nottingham to discuss ways of improving opportunities and activities for young people in the local area.
Jake has been an active part of the Nottingham Youth Council since 2008; he was also a member of the Student Council whilst at School.