As part of the on-going improvements to our IT support services we are pleased to announce the launch of our new online client access portal which is powered by Autotask, our market leading IT management software.
This will provide clients with their own secure web portal and puts a wealth of information at their fingertips allowing them to:
- Create, submit and review the progress of support requests/tickets.
- Become part of a collaborative companywide project team.
- Search our extensive knowledgebase.
- Access our remote support portal
Electronic Ticketing System
Our new electronic ticketing system will enable clients to submit support requests directly to the Air-IT Help Desk via the client portal.
When a client submits a support ticket, it goes directly into our Service Management system, where we track and schedule all of their work. Clients will then be able to log in to their portal account at any time and find up-to-the-minute information about the progress of their support requests.
Alternatively, clients can contact our dedicated Help Desk directly by telephoning our support line, by email or by using our remote support portal and instant chat software for immediate connection to a technician. In such cases our Help Desk team will automatically log their support ticket which they will be able to review and monitor through their portal account.
Our new client portal and electronic ticketing system will enable us to improve our service levels by operating more efficiently and becoming more responsive to our clients support needs.