In order to continuously monitor and improve our service levels we have recently implemented a short survey which is being sent to all clients once a support case has been resolved by our Help Desk.
This consists of a very short follow-up questionnaire that is automatically emailed by our Service Desk software (to person reporting issue) upon closure of a support case.
The survey aims to evaluate client satisfaction levels with the services provided and will help to ensure that we are maintaining the high quality of support that you have come to expect from us.
The survey is optional and therefore clients can choose to opt out or not participate, if they so wish.
The questionnaire consists of six short rating questions, is very quick to complete and will cause minimal inconvenience.
Your opinion is extremely important in helping improve our services therefore we would be extremely grateful if all clients would participate.
All surveys are anonymous and results will be used internally by Air-IT to help improve the quality of our future Help Desk services.
We would like to thank all clients’ in advance for their participation in the survey and of course those of that have already taken part.