We’ve recently replaced our remote monitoring and management system, with a brand new, state of the art solution enabling us to further improve client support delivery.
We’ve chosen an industry-leading application that’s been designed exclusively for managed IT service providers like us.
This enterprise-level software is a premier product that’s used by leading IT companies around the world and it will enable us to offer our clients enhanced levels of managed IT support and customer service.
What Our New Remote Monitoring and Management Solution Does
Our new solution is the most comprehensive platform available for system monitoring and alerting, remote connection, automated patch management and automated maintenance.
It also offers a range of other features such as software and hardware asset tracking, managed anti-virus services and professional systems reporting.
The main benefit it offers is the automation of our remote monitoring and maintenance services – helping our support technicians work more efficiently and respond more proactively to our clients’ needs.
This will enable us to increase our service levels by carrying out remote server and workstation support and offering ‘one click’ support for both attended and unattended PCs and servers.
The new solution will also make it faster and easier for us to identify and react to potential issues on our clients’ networks before they impact on business performance.
By addressing these problems before they arise, we can minimise downtime and productivity loss, making sure each client’s IT infrastructure is kept in good health and is always available when they need it.
A Word from our Technical Director, James Healey
Air-IT Technical Director Says:
‘I’m delighted with our new leading edge remote monitoring and management solution. This substantial investment is proof of our commitment to keep improving our support infrastructure so we can offer the highest possible standards of IT support to our clients. As a managed service provider, the new solution will help us take our service offering to the next level, placing us ahead of the competition and keeping us abreast of the fast-evolving technology market’
How Can We Help Your Business?
At Air-IT, we work with a diverse range of businesses and organisations across the Midlands and nationwide – delivering managed IT services and solutions that improve efficiency and facilitate growth.
Please contact us today if you’d like to know more about our services and find out how working with us can benefit your business.