L-R New recruits Anxhela Agaci, Sukhnam Sidhu, Laura Saxton, Richard Smith
Our new employees cover various positions throughout our technical support and back office teams, with our total staff headcount now approaching 40.
Introducing our new technical staff
Richard Smith has joined our ever expanding Service Desk team, as 1st Line Support Technicians, providing remote and telephone support to our wide range of SMB clients. Jason Parsons also joins the team as Technical Account Manager and will be assisting with more complex 3rd line support needs, client projects and account management.
Sukhnam Sidhu joins our Workshop department managing the repair and maintenance of client computer equipment.
Richard Smith – 1st Line Technician
Richard has also spent over 6 years in the industry providing internal IT support for an SMB and working as an IT tutor teaching computer skills to job seekers.
Away from work, he is a film and music fan and enjoys various all-action Airsoft events as well as helping out on his family farm!
Jason Parsons – Technical Account Manager
Jason is our most recent technical recruit, joining us at the end of May after relocating from Gloucestershire.
Jason brings over ten years’ experience in IT management, following previous roles with MSPs as Technical Lead and Technical Services Manager.
Jason will be working closely with our Client Services team providing advice and consultancy, delivering projects and dealing with their more complex IT support needs.
Relocating was a big decision for me. So it had to be the right opportunity and I was lucky enough to find the perfect position with Air IT.
I’m really looking forward to working with local businesses and helping them find the right technology solutions so that we can help deliver future growth and success.
In line with his wealth of experience, Jason has wide range of industry qualifications including a variety of Microsoft certifications, he’s a 3CX Certified Professional and has accomplished PRINCE2 in Project Management and ITIL’s IT Service Management certification.
Sukhnam Sidhu – Workshop Technician
As Workshop Technician Sukhnam works very closely with our Service Desk team. He has previous experience in a 1st line support role and completed his IT apprenticeship with major banking group RBS.
Apart from a keen interest in all things tech, Sukhnam also enjoys playing and watching football, and supports Liverpool FC.
Introducing our new back office staff
New recruits for our back office team include Laura Saxton who joins us as Marketing Assistant and Anxhela Agaci who is our new Business Administration Assistant.
Laura Saxton – Marketing Assistant
Laura joins our busy Marketing Department where she helps support and manage their various marketing initiatives and on-going campaigns.
It’s been great getting involved at Air-IT and I’m thrilled to have been welcomed as part of the team at a time when the company is evolving so rapidly. I look forward to contributing to the future success of the company and becoming part of a proven and successful team
Laura enjoys a number of interests including films, books, music and craft and is a self-confessed and self-taught crochet expert. Most of all she likes to spend time with her family and two children.
Anxhela Agaci – Business Administration Assistant
Anxhela works closely with our Accounts Department. She also provides group administration across the company and is helping to improve our operational processes with internal business systems.
Anxhela has successfully studied Law in Albania and has travelled extensively visiting places like South Africa, Europe and the Caribbean. She is also a keen dancer and has had a passion for Formula One racing since the early age of 8.
Welcome from all the team
Everyone at Air-IT and MBC would like to warmly welcome all of our new recruits and wish them every success in their future careers with us.
Managing Director, Todd McQuilkin comments
I’m delighted to welcome our new staff on-board. We have exciting plans for the year ahead and everybody has a big part to play in helping us achieve our vision of continued growth and success
Further expansion on the horizon
We’re expecting further growth and expansion throughout 2015 with more jobs planned to expand our Service Desk and Field based Engineering teams further – so watch this space for more details.