• IT Support
  • Professional Services
  • Communications
  • Cyber Security
  • IT Solutions
  • Cloud
  • Business Continuity
  • Business Intelligence
  • More
    • Who We Serve
    • Client Support
    • About
    • Case Studies
    • Blog
    • Careers
    • Contact Us
  • IT Solutions
  • Cloud
  • Business Continuity
  • Business Intelligence
  • Who We Serve
AIR IT logo

Sales 0115 880 0044

Need Support?

  • Client Area
  • About
  • Case Studies
  • Blog
  • Careers
  • Contact Us
AIR IT logo

Sales 0115 880 0044

Need Support?

  • IT Support
  • Professional Services
  • Communications
  • Cyber Security
  • More

Air-IT welcomes new staff to Client Services and Technical Support teams

Posted on 28/11/2016

twitter logo linkedin logo facebook logo

Share this post

Air-IT has welcomed several new members of staff to our client services and technical support teams this year. In this article, we introduce Peter, Daniel and Simon, offering their inside view of what it’s been like to work at Air-IT so far.

L – R: Simon Whyley, Peter Walklate and Daniel Gates at Air-IT head offices 

Getting to know our team – Peter, Daniel and Simon

In this article, we ask some of our most recently welcomed staff for their take on Air-IT, since joining the company earlier this year.


Peter Walklate, Account Manager

Air IT Support Account Manager
Peter Walklate

Joined the company in May 2016

What is your role at Air-IT?

In a nutshell, I work as part of our Client Services team, taking care of our clients’ IT and communications needs.

What do you enjoy most about your role?

Most of all, I enjoy meeting clients, getting to know their businesses and helping them to gain the most from their technology so they can drive their own business forward and deliver success.

What do you like most about working at Air-IT?

The fact that we offer IT and Communication services under one roof, as it really helps our clients get the most from their technology when the two work together.

What are your personal interests and passions?

I enjoy getting outdoors and taking part in sports such as clay pigeon shooting, mountain biking and horse riding. When opportunity allows, I also enjoy snowboarding and scuba diving!

I also like getting involved in charity events and I’m currently taking part in Movember!


Daniel Gates, Field Engineer

Air IT Support Field Engineer
Daniel Gates

Joined the company in June 2016

What is your role at Air-IT?

As Field Engineer, I’m part of the service desk department although I’m primarily moving between client premises. My day might involve an installation, or resolving a more complex technical issue on site.

What do you enjoy most about your role?

I like the variety my role provides; no two days are ever the same and I’m constantly learning new things.

What do you like most about working at Air-IT?

There’s a lot I enjoy about working here, from the simple things such as flexible working hours, to the colleagues I work with, and the long term career and development prospects.

What are your personal interests and passions?

In my spare time, I like to build and race radio control models. I also enjoy restoring classic cars; I’m currently rebuilding a classic campervan and regularly help my grandfather maintain pre-war vehicles, which is really rewarding.


Simon Whyley, Remote Support Technician

Air IT Support Remote Technician
Simon Whyley

Joined the company in June 2016

What is your role at Air-IT?

I’m a 3rd Line Remote Support Technician, which means that I’ll deal with the most complex technical issues within our service desk department. If I can’t resolve the support request remotely, then an onsite visit might be scheduled for an engineer, like Daniel.

What do you enjoy most about your role?

It’s satisfying when you’re able to find a resolution to a complex issue, although I really enjoy advising and helping colleagues to develop their own technical knowledge as well.

What do you like most about working at Air-IT?

The technical knowledge, experience and ability we have in-house is outstanding in comparison to my experience of other service desks, and we’ve a good team ethic too.

I also enjoy building new relationships with our clients and receiving their positive responses through our customer satisfaction surveys. We have a really high response rate and it’s always good to be recognised, especially from those with first-hand experience of our service.

What are your personal interests and passions?

Outside of work, I like to stay active by working out at the gym and swimming. I also enjoy playing pool and attending the social events we organise at work, like cinema trips and meals out as a team.


Interested in joining our team?

At Air-IT we’re always looking for talented people to join our award winning team, from technical to back office positions.

If you think you could be a good fit, then please find out more on our Careers page about submitting your CV today.


twitter logo linkedin logo facebook logo

Share this post

Similar posts you might like

What is hosted voice Air IT

What is Hosted Voice? Modernising business telephony

Feb 10, 2021

Comms Business awards winner

Air IT named MSP of the Year in Comms Business Awards

Jan 20, 2021

Passwords written on post it notes

Are Password Managers Safe to Use?

Oct 29, 2020

Subscribe to our newsletter for latest news & insights

Get a free consultation

  • What we do
    • IT Support
    • Professional IT Services
    • Communications
    • Cyber Security
    • Cloud
    • Business Continuity
    • IT Solutions
    • Business Intelligence
  • What we do
    • IT Support
    • Professional IT Services
    • Communications
    • Cyber Security
    • Cloud
    • Business Continuity
    • IT Solutions
    • Business Intelligence
  • About us
    • About
    • Leadership Team
    • Our Journey
    • Culture
    • Careers
    • Awards
    • Partners & Accreditations
  • About us
    • About
    • Leadership Team
    • Our Journey
    • Culture
    • Careers
    • Awards
    • Partners & Accreditations
  • Resources
    • Who We Serve
    • Service Delivery KPIs
    • Case Studies
    • Blog
    • Glossary
  • Resources
    • Who We Serve
    • Service Delivery KPIs
    • Case Studies
    • Blog
    • Glossary
  • Support
    • Client Area
    • Get in touch
    • Need Support?
  • Support
    • Client Area
    • Get in touch
    • Need Support?

Sales 0115 880 0044
Email info@airit.co.uk

twitter logo linkedin logo facebook logo
certification logos

Air IT is a limited company registered in England Reg No: 05543898 Vat No: GB 350 0409 46
Head Office, IT Support Nottingham Office The Technology Hub, Unit 7 Interchange 25 Business Park, Bostocks Lane, Sandiacre, Nottingham, NG10 5QG
IT Support Derby Office Friar Gate Studios, Ford Street, Derby, DE1 1EE

 

© 2021 Air IT - All Rights Reserved.

  • Home
  • Terms & Conditions
  • Privacy Policy
  • Cookie Policy
  • Complaints & Code of Practice