We’re delighted to announce that Service Delivery Manager, Jamie Hissitt has successfully completed the SDM course with the Service Desk Institute (SDI), which is recognised globally as the leading certification for Service Desk management.

Air IT Support Service Desk Manager

Service Desk Manager (SDM) Certification

The Service Desk Manager (SDM) course is suitable for existing and aspiring Service Desk Managers and leads to professional certification.

It aims to develop core areas of service desk management and best practice for IT Support operations.

The course has enabled Service Delivery Manager, Jamie to gain a more in depth understanding of service desk management, and will ensure that Air-IT continues to embrace and deliver the global best practice standards which are set by the Service Desk Institute (SDI).

Encompassing aspects of ITIL and in addition to ISO 9001, these industry and service management standards mean our clients receive a consistent and quality service from us at all times.

James Healey, Managing Director at Air-IT said:

Having joined the company in the very early days, Jamie has worked his way up through the ranks and has an in depth understanding of service desk practices first-hand.

His new certification will now build on this invaluable experience, enabling him to ensure that the team embrace best practice, and continually deliver a world-class service to our ever growing and diverse client base. Well done, Jamie.

About The Service Desk Institute (SDI)

The Service Desk Institute (SDI) sets globally recognised best practice standards that provide clear and measurable benchmarks for service desk operations and professionals.

The standards are designed to encourage service desks to embrace and value best practice in order to raise the quality of service delivery.

Always striving for continuous improvement, Air-IT aims to ensure the highest standards are continually met through best practices and the on-going review and development of our people, processes, procedures and systems.

Service Delivery at Air-IT

At Air-IT, Jamie oversees the delivery of our remote and onsite IT Support operations on a daily basis.

Responsible for managing more than 20 technicians and over 400 clients, it’s essential that he has the most up to date skill set to ensure we deliver a consistent and first-class IT Support service and the process behind it.

With this new certification, and forthcoming plans to expand the team further, Jamie is now fully equipped to take the team to new heights in 2017 and beyond.

It will also enable us to build on our status as a world-leading Managed Service Provider (MSP), following Air-IT’s recognition in the prestigious MSPmentor 2016 Global Edition worldwide company rankings for a second year in 2016.

It also reinforces our recent achievement coming runners-up as Top IT Service Desk of the Year, as part of IT Service Week – an annual SDI competition open to service desks worldwide. Voted for by clients, this was a fantastic achievement, and a real testament to Jamie and the team.

IT Service Week 2016 runners-up

Congratulations, Jamie!

Once again, we’d like to congratulate Jamie on his recent prestigious achievement. We’re confident that this will be a significant platform for him and the service desk team to deliver better service and value to our ever growing and diverse client base. Well done Jamie!