After being shortlisted as finalists, Air-IT have narrowly missed out in two categories at this year’s IT Service & Support Awards which were held at the Hilton Metropole in Birmingham on Tuesday 13th March as part of the Service Desk Institute (SDI) Conference 2018.
SDI Conference 2018
This year, SDI 2018 was held in Birmingham and took place over three days from 12th – 14th March. A must-attend event for service desk leaders, the Conference and Awards were attended far and wide by members of the industry’s worldwide community. As well as attending as finalists in the awards, Air-IT were delighted to be involved as an event partner by exhibiting to showcase our specialist support and consultancy services for IT managers and teams.
The Air-IT stand and service desk mascot, Technology Tom at SDI 2018
About the IT Service & Support Awards
Now in their 23rd year, the IT Service & Support Awards are recognised internationally as one of the industry’s most prestigious business events. Showcasing 10 categories in total, they are designed to celebrate and reward the outstanding achievements of service desk professionals and teams for the contribution they make to the success of their business. As finalists for the Best Small Enterprise Managed Service Provider and Service Desk Manager of the Year Awards, we’re extremely proud of how far we came despite missing out at the final hurdle.
Finalist – Best Small Enterprise Managed Service Provider
Finalist – Service Desk Manager of the Year
Managing Director of Air-IT, James Healey comments:
Although we were naturally disappointed to come runners-up, we’re incredibly proud to have reached the final stages in two of SDI’s world-renowned award categories. Amongst all entries, the standard was incredibly high. Whilst it’s not possible to name everyone, I would like to congratulate all the winners and runners-up on their achievements. More importantly, I’d like to recognise and thank everyone at Air-IT for their continued hard work and dedication. The process has been an incredible team effort and without their commitment, we simply could not have made it so far in this esteemed process.
The Awards Ceremony
The awards evening was hosted by SDI’s very own Chairman, Paul Rodrigues and CEO, Tessa Troubridge and supported by sponsors who revealed the winners of their respective categories.
The Air-IT team at the Awards Ceremony
But before winners could be announced, the finalist’s fun videos were shown. The Best Small Enterprise Managed Service Desk of the Year Award was second up, and we were delighted with the reception that our video ‘Tech Tom – Licence to Serve’ received.
Air-IT’s SDI finalist video ‘Tech Tom – Licence to Serve’
When formalities came to a close and after proving a huge hit, the team and Tech Tom took to the dancefloor to enjoy the after-show party with the crowd.
Tech Tom and the Air-IT team at the awards ceremony
Despite coming away empty handed, we had a fantastic evening amongst some of the industry’s finest, many of which we’re really proud to share our passion and commitment to delivering world-class service with.
Award trophies at the Air-IT offices
Once again, we’d like to offer special congratulations to Service Delivery Manager, Jamie Hissitt and the rest of the Air-IT team on these fantastic achievements.