After being shortlisted as finalists, Air-IT have narrowly missed out in two categories at this year’s IT Service & Support Awards which were held at the Hilton Metropole in Birmingham on Tuesday 13th March as part of the Service Desk Institute (SDI) Conference 2018.

Air IT Service & Support Awards Ceremony Photo 2018

SDI Conference 2018

This year, SDI 2018 was held in Birmingham and took place over three days from 12th – 14th March.

A must-attend event for service desk leaders, the Conference and Awards were attended far and wide by members of the industry’s worldwide community.

As well as attending as finalists in the awards, Air-IT were delighted to be involved as an event partner by exhibiting to showcase our specialist support and consultancy services for IT managers and teams.

Air IT SDI 2018 Collage

The Air-IT stand and service desk mascot, Technology Tom at SDI 2018

About the IT Service & Support Awards

Now in their 23rd year, the IT Service & Support Awards are recognised internationally as one of the industry’s most prestigious business events.

Showcasing 10 categories in total, they are designed to celebrate and reward the outstanding achievements of service desk professionals and teams for the contribution they make to the success of their business.

As finalists for the Best Small Enterprise Managed Service Provider and Service Desk Manager of the Year Awards, we’re extremely proud of how far we came despite missing out at the final hurdle.

Air IT's SDI Finalist photo for Best Small Enterprise Managed Service Provider 2018

Finalist – Best Small Enterprise Managed Service Provider

Air IT's SDI Finalist photo for Service Desk Manager of the Year 2018

Finalist – Service Desk Manager of the Year

Managing Director of Air-IT, James Healey comments:

Although we were naturally disappointed to come runners-up, we’re incredibly proud to have reached the final stages in two of SDI’s world-renowned award categories.

Amongst all entries, the standard was incredibly high. Whilst it’s not possible to name everyone, I would like to congratulate all the winners and runners-up on their achievements. More importantly, I’d like to recognise and thank everyone at Air-IT for their continued hard work and dedication. The process has been an incredible team effort and without their commitment, we simply could not have made it so far in this esteemed process.

James Healey

Managing Director, Air-IT

The Awards Ceremony

The awards evening was hosted by SDI’s very own Chairman, Paul Rodrigues and CEO, Tessa Troubridge and supported by sponsors who revealed the winners of their respective categories.

Finalists Best Small Enterprise Managed Service Provider SDI Awards 2018

The Air-IT team at the Awards Ceremony

But before winners could be announced, the finalist’s fun videos were shown. The Best Small Enterprise Managed Service Desk of the Year Award was second up, and we were delighted with the reception that our video ‘Tech Tom – Licence to Serve’ received.

Air-IT’s SDI finalist video ‘Tech Tom – Licence to Serve’

When formalities came to a close and after proving a huge hit, the team and Tech Tom took to the dancefloor to enjoy the after-show party with the crowd.

Air IT SDI 2018 Collage

Tech Tom and the Air-IT team at the awards ceremony

James adds:

Despite coming away empty handed, we had a fantastic evening amongst some of the industry’s finest, many of which we’re really proud to share our passion and commitment to delivering world-class service with.

James Healey

MD, Air-IT

Once again, we’d like to offer special congratulations to Service Delivery Manager, Jamie Hissitt and the rest of the Air-IT team on these fantastic achievements.

Service Desk Institute Award trophies 2018

Award trophies at the Air-IT offices