At Air-IT we have always had an eye for talent and a desire to develop and retain great people. We believe that our employees are the future because without the very best team we could not provide our award-winning IT and Communication services.
Apprenticeships are an excellent path for young people to undertake on the job learning that cannot be taught in a class room. And as a company we have seen incredible success with Apprentices past and present living the Air-IT vision and values from the get go.
Our apprentices are highly valued in the workplace and soon find themselves working alongside experienced technicians while undertaking on the job training.
Air-IT’s Managing Director, James Healey says:
Air-IT is not the sort of company who use apprentices as a form of cheap labour. Sadly, there are examples where this does happen. On the contrary, we have long seen the value of investing in young people through a companywide structure of support and certification. This is reflected in the development and success of former Air-IT apprentices who are now integral, much valued members of the team who play a vital role in the success of the company overall.
Impressive progression for Josh
Service Desk Manager, Josh Turner was invited to interview for an apprenticeship with Air-IT back in 2011 when his CV impressed CEO Todd McQuilkin. The combination of Josh’s talent, drive and determination coupled with support, training and encouragement from Air-IT saw him rapidly rise to a role as Acting Service Delivery Manager. Josh was later recognised by the East Midlands Chamber for their ‘Young Person in Business Award’ for Nottinghamshire and later the region in 2015.
Prior to that he was named as a finalist in the 2012 Nottingham Post Business Awards for the ‘Apprentice of the Year Award’ and the highly sought after ‘Microsoft Apprentice of the Year Award’ which recognises Microsoft-baked apprentices in the development of their workplace skills and experience.
Today Josh supports the growing service delivery department heading up the daily operations of our IT support services. Long term, he aspires to a career with Air-IT as Service Delivery Manager. Josh says the best thing about working for Air-IT is: ‘The people! We have a great team here that makes it a pleasure to come to work.’
Service desk rising stars
Over the past few years we have seen the addition and progression of some fantastic new IT talent including….
Distinction IT student Liam Hull was looking for a forward-thinking company when he decided to pursue a career in the industry in 2014. Lucky for us, Air-IT fitted the bill!
Liam now enjoys supporting clients with their day to day IT support needs and recently received a promotion from 1st line service engineer to 2nd line service and on-site engineer, allowing him to fulfil his interest in the more technical aspect of the job.
He says, ‘You will always learn something new every day…Air-IT have the best work ethics and there are so many career opportunities, where your skills and expertise can develop’
Workshop Engineer Ryan Atherton was looking for a career in IT and discovered what he calls ‘a wonderful opportunity’ as a workshop apprentice at Air-IT. Developing his skills since joining the company in 2015 Ryan looks forward to developing further and seeing what the future with Air-IT holds!
Ryan says: ‘We’re one big happy family and I’ve made plenty of friends while working here.’
Ed Bowley joined the team last year and completed his apprenticeship in record speed. Now a qualified 1st line service desk engineer Ed says he enjoys ‘working with a team that’s always willing to help each other out’ and that the Air-IT service desk is ‘the perfect environment for an apprentice’ because of the day to day exposure he has to new challenges alongside the opportunity to learn from talented IT professionals.
Furthermore, Ed has recently taken on the role as champion of developing and creating the knowledge base for our self-service area in our client IT support portal, Service Hub.
New talent with a bright future
Max Taylor is our latest service desk apprentice joining the company just last July following the company’s relocation to Sandiacre. Quick to settle in, Max is now learning the skills necessary to provide the support and service at a level our clients have come to expect.
With the Service Desk reaching the finals of the Global Service Desk Institute (SDI) awards we are confident that we are maintaining our position as the best in the East Midlands and are proud of the part that Max and all our apprentices in years gone by have played in our continued success.