Air-IT would like to thank all our clients and their staff for taking part in our customer satisfaction survey, carried out December 2017. We’re delighted to share the key results and improvements we are now making because of this feedback.

We conducted an online survey of all managed support clients in December 2017. This has helped us to evaluate the effectiveness of our Service Desk, gauge client opinion and satisfaction levels and identify any areas where we can improve.

The survey was very well received with a high response rate, meaning results represent a reliable sample of client opinion which has enabled us to make improvements based on these views.

Results are in…

To read the key results and findings from our survey, please click on the link below.

Customer Satifaction Survey Results, December 2017

Congratulations to our survey winner

As a thank you for taking part, all survey participants were entered into a prize draw to win a luxury hamper.

We’d like to congratulate Neil Gervis at Amber Precast who was drawn at random to receive the prize!

Customer feedback

Once again, we’d like to thank everyone who took part in our survey. Good or bad, your feedback really helps to ensure we’re developing our services to make sure we’re meeting your needs.

Our next customer satisfaction survey is due to take place in June 2018. Once again, we’d appreciate it if you could take part so we can continuously monitor and improve our services.

Many thanks for your continued support.