Air IT (formerly Microtrading) has assisted RSM Partners with its relocation and expansion to new office premises at RSM House in Bromsgrove, by providing a comprehensive IT support and office move management service for its IT infrastructure.
Following a sustained period of healthy expansion for the business, RSM Partners made the decision to relocate and simultaneously take the opportunity to overhaul its IT infrastructure.
Who are RSM Partners?
RSM Partners is a global IT services provider, which provides mainframe services and software. RSM has a range of high profile clients including Global Banking, Insurance, Manufacturing and Retail brands. To find out more about RSM Partners you can visit their website here.
How we helped RSM Partners
Desktops, productivity software and the like fall outside RSM’s own area of IT expertise. Fulfilling IT support in-house was also a drain on resources, and the company had reached a size at which it was no longer efficient for it to cater for its own IT requirements. It was then decided that an external IT partner needed to be instructed.
The process that RSM Partners undertook was thorough. Mark Banwell, Business Operations Director of RSM Partners, explained: “We have to conduct the due diligence on a scale you would expect of a far larger company. This is because we are responsible for the mainframes of companies far larger than us, with sensitive data and processes. When you’re providing an integrated service for banks, supermarket chains, car manufacturers and, indeed, the government, security is of the highest importance.”
Having met RSM’s prerequisites for cyber security, Air IT was selected for a number of key reasons.
Mark Banwell said of RSM Partners’ decision: “We wanted an IT partner that would grow with us, and could keep us up-to-date with the very latest best practice – particularly in regard to cyber security and the GDPR. Against such criteria, Air IT was the best choice for our business as our new IT partner.
“We believed they would help us make the most of Office 365 and remote working, and the VIP 24/7 service available to key staff was a significant benefit.”
We built a new network infrastructure for RSM, from scratch, that fitted around the programs and processes that were already in place, and with adherence to the GDPR and the government-backed Cyber Essentials qualification in mind.
Mark continued: “Air IT has been superb. They take a proactive approach in their planning and getting involved with our existing suppliers very early on. We’re not ashamed to say that we needed a bit of handholding during this process of creating a new network, and the team were happy to guide us every step of the way.”
“The customer care we have received has been impressive, it’s responsive and effective, and personal; I was astounded to see Director Andrew Penlington in our new offices on our opening day, making sure everything was ok and the move was a success. We look forward to the next steps with our IT partner.”
An office relocation requires thorough planning in regard to IT, to ensure minimised downtime and disruption to the business operation. It is also an ideal opportunity to review IT infrastructure, as moving to a cloud-based system can ease the transition to a new location and also open up a variety of possibilities in mobile and collaborative working.
Is your business moving location?
Here at Air IT, we’re committed to helping businesses succeed through technology. If the idea of transferring your IT infrastructure to another office is daunting, we’re here to help – please don’t hesitate to get in touch to find out more.