Sales 0115 880 0044
Support0115 860 2094

Matt Storr 500

Matt Storr

Service Delivery KPIs July 2018

  • • IT support waiting time phone icon

    16secs

    Average Waiting Time

  • Reactive tickets closed - Air IT support KPI

    3159

    Reactive Tickets Closed

  • • IT support same day fix call icon

    74.65%

    Same Day Fix (Calls)

  • • IT support same day fix all sources icon

    68.19%

    Same Day Fix (All Sources)

  • IT support overall SLAs met icon

    98.59%

    Overall SLAs Met

  • • IT support client satisfaction icon

    97.08%

    Client Satisfaction

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