Air IT is delighted to have been shortlisted for both the Best Small Enterprise Managed Service Provider Award and Service Desk Manager of the Year in the IT Service & Support Awards 2019.

The IT Service & Support Awards

The annual IT Service & Support Awards, which are organised by the Service Desk Institute (SDI), celebrate the achievements of the best Managed Service Providers (MSPs) and service desks worldwide.

Now in its 24th year, the awards are known globally as one of the largest celebrations in the Service and Support industry, with more than 600 guests from around the world attending on the night.

After recently achieving 3-Stars in the prestigious SDI certification programme, we are delighted to have been announced as finalists for two of the most highly-regarded and competitive awards up for grabs.


Best Small Enterprise MSP 2019

The Best Small Enterprise MSP Award recognises the service desk that has enabled its external customers to meet their business goals.

This award is all about demonstrating to the judges an in-depth understanding of customer service, and how this is successfully delivered to ensure clients meet and exceed their strategic objectives.


Service Desk Manager of the Year 2019

We are delighted to announce that Air IT’s Service Delivery Manager, Paige Smith, has made it through to the final stages of the Service Desk Manager of the Year Award 2019.

This award recognises the service desk manager who embodies their company’s values and strives to inspire their team on the path to success.

As Service Delivery Manager, Paige is responsible for the delivery of our remote and onsite service desk operations, ensuring we resolve client issues effectively whilst delivering an excellent customer experience and world-class service.

The SDI sets globally recognised standards and best practice within our industry, and so to be shortlisted for not one but two awards at this year’s IT Service & Support Awards is a huge achievement.

Regardless of the outcome on the night, I’d like to say a big thank you to all of the Air IT team. Reaching this stage alone is a true testament to their hard work and the impeccable service they deliver to our clients.

James Healey, Managing Director at Air IT

The judging process

The entry process began with a lengthy and detailed written submission, which explored each of the category requirements. Within this, we provided examples of how the Air IT Service Desk meets and exceeds the criteria.

After successfully passing the first stage and being announced as finalists, we are now required to give two 20-minute presentations (one for each award), followed by another 20 minutes of Q&A, in front of a panel of judges.

The all-important presentations will be taking place next week, with those going through to the next round being notified two weeks later.


Good luck team Air IT!

After narrowly missing out in last year’s awards, we have our fingers crossed for further success this time round and we wish Paige and the whole team – as well as our fellow finalists – the very best of luck!


Follow our progress

Watch this space for further updates or, if you would like to follow our progress, head over to our Twitter @AirITLtd for our latest news and developments as they happen. Alternatively, you can find out more about our IT support Nottingham and nationwide services.