At Air IT, we’re committed to providing full continuity of our service as our clients and the wider business community adapt to remote working in light of the COVID-19 outbreak. Here’s what we’re doing to ensure we can continue to support you and your business at this time.
We know that every business depends on its people and access to reliable technology is more critical now than ever before.
Air IT remains dedicated to helping our clients transition to remote working effectively and securely, whilst continuing to support the needs of those individuals already working from home. With over 97% customer satisfaction, we’re delighted to have maintained the same high levels of service as always despite a significant increase in the number of tickets being raised.
The following information outlines the measures we have currently put in place to ensure we can provide an uninterrupted service whilst protecting the best interests of our staff, customers and the wider community.
Remote & onsite working – We have now introduced remote working for most of our employees in line with the Government and the public health organisation’s advice. However, our project and field engineers will remain in the field for as long as we possibly can, to ensure we can deliver any necessary onsite work required by our clients at this time.
Keeping in touch – Whilst many of our staff are now working from home, they have been provided full and secure access to everything needed to fulfil their day to day role, including their phone system and tools. This means you can continue to contact us and request support in your usual manner.
Our offices – As it stands, the Air IT offices will remain open for the delivery of goods and for our project and field engineers operating within the field. Unfortunately, our offices will remain closed to external visitors until further notice.
Client meetings – You may currently prefer us to hold business and account management meetings online using conferencing facilities such as Microsoft Teams. Your Account Manager will be in touch in the coming days to arrange a convenient date and time to discuss this further.
Events – With COVID-19 quickly affecting the way many of us are working, we’ve made some changes to our upcoming events schedule to ensure we can continue delivering informative and helpful advice to our clients during this time. As such, all of our upcoming events will now be held online as webinars, so that you and your team are still able to participate and benefit from these from wherever you’re working.
We are also developing a wider range of virtual events, enabling us to provide you with relevant advice and information as many of our clients adapt to home working. Please see below for further details of what’s coming up.
- Using Microsoft Teams to enable effective remote working
- More events coming soon!
On a final note – As always, we’re committed to providing a first-class service and customer experience during this time. Our top priority is to ensure we can keep you and your business running smoothly as we navigate through this challenge together.
Please also be assured that we are actively monitoring the situation on a daily basis and will continue to follow Government advice as it becomes available.
We will provide further updates in due course and would like to thank you for your understanding and continued support.