As working from home becomes the new norm, it’s essential to ensure your business can continue to operate remotely. This means you must be able to stay connected and communicate effectively with all of your customers, suppliers and staff - beyond the boundaries of your physical business premises.
Having the right communication tools in place will not only help you provide an uninterrupted service but could boost employee productivity and collaboration too. However, it’s important not to introduce too many solutions at one time. Doing so could be detrimental and can easily result in confusion and miscommunication.
Here’s some of the best tools we recommend for keeping in touch with your key audiences, and why.
Take your office extension anywhere
With VoIP telephony, it’s never been easier to keep in touch with your customers, suppliers and colleagues. As calls run over the internet, all you need to get started is a broadband or mobile data connection such as 4G.
With many staff working from home for the first time, this is ideal because you can take all the functionality of your office phone system with you, with no hardware required.
With softphones available on any device including desktop, tablet and mobile, employees can carry on working seamlessly in the office, at home and on the go. With unified communications built-in, you can also host virtual meetings through web and video conferencing facilities, plus much more. In addition to this, you can continue to use your business telephone number and extension, which means you’ll never miss a call.
As well as contributing to your operational needs right now, migrating your phone services to a VoIP solution can help future-proof your business and provide long-term flexibility. Plus, you could even save money on your bills.
Collaborate and engage with your employees
With a displaced workforce and a sudden change of working environment, it’s vital to keep employees motivated and engaged.
One of the simplest ways of doing this is to introduce a collaboration tool such as Microsoft Teams. At Air IT, we use Teams to collaborate at all levels of the business – from one to one and group meetings and chat, to companywide announcements and updates.
Through Teams, you can also make calls, share and edit live documents, plus there are hundreds of integrations for line of business applications that can be set up quickly and securely. This means you can provide a tailored environment for your business within a single platform, enabling even greater collaboration and efficiency. Additionally, many businesses already have access to Teams as part of their existing Office 365 plan, so getting started doesn’t neccessarily mean more cost.
As a Microsoft Gold and Cloud Solution Partner (CSP), we can help you deploy Microsoft Teams quickly and efficiently across all user devices so you can get set up and started straight away.
Furthermore, we can offer tailored training plans delivered online, enabling you and your users to make the most of the many features on offer within the application.
Want to learn more? Discover six things you need to know about Microsoft Teams in our previous blog.
Ready to talk?
At Air IT, we can help you implement and deploy remote working solutions including cloud communication tools such as VoIP and Microsoft Teams. With provisioning and deployment delivered as a remote service, we can get you set up quickly and efficiently, without needing to attend or visit site.