IT Support Birmingham

IT support FAQs

• Why should I work with Air IT Birmingham?

  While we are technology-driven, we are service-led and our core goal is to assist your business with digital transformation via IT and communications. Whether you want complete management of your infrastructure and users, or you want us to collaborate with your in-house IT team, Air IT Birmingham offers a fully managed solution for all your supply, installation, and support needs. Contact us today for a free IT audit or to arrange a no-obligation consultation with our specialists.

• Why is Air IT different to other IT Support Providers in Birmingham?

  At Air IT Birmingham, we understand your IT and communications are essential, so the support and services we deliver need to help you run your organisation in a protected, trustworthy, and cost-effective way. Unlike other IT support providers, we do not employ call handlers and we do not do technical jargon. We invest in modern systems, tools, and implement technical training for our teams. This means you will always speak to a welcoming and fully certified member of our in-house service desk team who will aim to resolve your problem straight away and with minimum interruption.

• What type of IT support do I need?

  Deciding what type of IT support you need depends on your present set up and resource. Do you have an internal IT team that needs additional support, or do you require all your technical needs to be outsourced? When do you most likely require support? Do you operate Monday to Friday, weekends or outside of regular business hours? Do you need remote or onsite IT support? All these queries will help you determine which IT provider can best meet your challenges. At Air IT Birmingham, we specialise in supporting a wide range of clients with individual requirements, from SMEs to internal IT teams across a wide range of sectors. Find out more in our client case studies.

• Is an IT support contract with Air IT Birmingham flexible?

  At Air IT Birmingham, we tailor our service to you, to ensure you get the IT support you need. From the start, it’s our objective to understand your precise needs so we can tailor our services to your individual requirements. From a fully managed IT support plan or integration with your internal IT team, we will accommodate our services and tailor any element, including bespoke service level agreements (SLAs) and hours of support. Just ask, we’ll be happy to support you.

• Do you offer 24/7 IT Support?

  When it comes to supporting your business, we’re as flexible as you need us to be. Our standard opening hours are Monday to Friday 9am to 5.30pm, for remote and onsite IT support. However, arrangements can be made to support you outside of these hours as required – just ask and we’ll be happy to discuss how we can tailor a solution for your specific needs.

  For additional peace of mind, we provide 24×7 monitoring and management as standard within our IT support service. This enables us to proactively monitor your systems for possible problems before they happen so we can keep your business up and running around the clock. And if there is an emergency, our on-call team is only a phone call away.

   

• What is your average response time?

  Our SLAs depend on the agreed hours of cover and the priority of your issue or request. But normally, we aim to act and resolve your problems within the same working day.

  If required, we can provide bespoke SLAs to suit your needs – extended hours of cover (evenings, weekends, public holidays), various speeds of response, priority, or cover for different types of equipment. Simply visit our website or contact us to discuss.

• What do you specialise in?

  roviding managed IT support services and predominately Microsoft cloud-based solutions to SME clients in the West Midlands and beyond, it has an enviable track record in the sport and recreation sector

  At Air IT Birmingham, we specialise in providing managed IT support services and predominately Microsoft cloud-based solutions to SME clients in the West Midlands and beyond. With an enviable track record in the sport and recreation sector, we have partnered with the Sports and Recreation Alliance to deliver IT support to the sports clubs, organisations, and governing bodies right across the UK. Contact us to learn what our team can do to support your business technology needs.

• Are you a Microsoft Certified Partner?

  Air IT Birmingham is a Microsoft Gold Partner, putting us in the top 1% of Microsoft Partners worldwide!  In addition to this, we’re a Microsoft Authorised Education Partner (AEP) which means we can often pass significant cost-savings and discounted licensing to charity and not-for-profit oragnisations, such as those in the education, sports and third sector.

• Can we visit your Birmingham office if we have a problem?

  Our offices are conveniently located in Yardley close to the center of Birmingham, enabling us to provide a local service and onsite support for businesses in Birmingham, and the surrounding areas.

  You’ll always be given a warm welcome to our offices, but with one of our onsite IT support agreements it’s our aim to solve your issues remotely or onsite so we can offer you the quickest and most efficient service possible. As well as supporting businesses in and around the West Midlands, our offices up and down the UK mean we’re not limited to just one region. To learn more contact us today.