Why should I work with Air IT Birmingham?

While we are technology-driven, we are service-led and our core goal is to assist your business with digital transformation via IT and communications. Whether you want complete management of your infrastructure and users, or you want us to collaborate with your in-house IT team, Air IT Birmingham offers a fully managed solution for all your supply, installation, and support needs. Contact us today for a free IT audit or to arrange a no-obligation consultation with our specialists.

Why is Air IT different to other IT Support Providers in Birmingham?

At Air IT Birmingham, we understand your IT and communications are essential, so the support and services we deliver need to help you run your organisation in a protected, trustworthy, and cost-effective way. Unlike other IT support providers, we do not employ call handlers and we do not do technical jargon. We invest in modern systems, tools, and implement technical training for our teams. This means you will always speak to a welcoming and fully certified member of our in-house service desk team who will aim to resolve your problem straight away and with minimum interruption.

What type of IT support do I need?

Deciding what type of IT support you need depends on your present set up and resource. Do you have an internal IT team that needs additional support, or do you require all your technical needs to be outsourced? When do you most likely require support? Do you operate Monday to Friday, weekends or outside of regular business hours? Do you need remote or onsite IT support? All these queries will help you determine which IT provider can best meet your challenges. At Air IT Birmingham, we specialise in supporting a wide range of clients with individual requirements, from SMEs to internal IT teams across a wide range of sectors. Find out more in our client case studies.

Is an IT support contract with Air IT Birmingham flexible?

At Air IT Birmingham, we tailor our service to you, to ensure you get the IT support you need. From the start, it’s our objective to understand your precise needs so we can tailor our services to your individual requirements. From a fully managed IT support plan or integration with your internal IT team, we will accommodate our services and tailor any element, including bespoke service level agreements (SLAs) and hours of support. Just ask, we’ll be happy to support you.

Do you offer 24/7 IT Support?

When it comes to supporting your business, we’re as flexible as you need us to be. Our standard opening hours are Monday to Friday 9am to 5.30pm, for remote and onsite IT support. However, arrangements can be made to support you outside of these hours as required – just ask and we’ll be happy to discuss how we can tailor a solution for your specific needs. For additional peace of mind, we provide 24×7 monitoring and management as standard within our IT support service. This enables us to proactively monitor your systems for possible problems before they happen so we can keep your business up and running around the clock. And if there is an emergency, our on-call team is only a phone call away.

What is your average response time?

Our SLAs depend on the agreed hours of cover and the priority of your issue or request. But normally, we aim to act and resolve your problems within the same working day. If required, we can provide bespoke SLAs to suit your needs – extended hours of cover (evenings, weekends, public holidays), various speeds of response, priority, or cover for different types of equipment. Simply visit our website or contact us to discuss.

What do you specialise in?

roviding managed IT support services and predominately Microsoft cloud-based solutions to SME clients in the West Midlands and beyond, it has an enviable track record in the sport and recreation sector At Air IT Birmingham, we specialise in providing managed IT support services and predominately Microsoft cloud-based solutions to SME clients in the West Midlands and beyond. With an enviable track record in the sport and recreation sector, we have partnered with the Sports and Recreation Alliance to deliver IT support to the sports clubs, organisations, and governing bodies right across the UK. Contact us to learn what our team can do to support your business technology needs.

Are you a Microsoft Certified Partner?

Air IT Birmingham is a Microsoft Gold Partner, putting us in the top 1% of Microsoft Partners worldwide! In addition to this, we’re a Microsoft Authorised Education Partner (AEP) which means we can often pass significant cost-savings and discounted licensing to charity and not-for-profit oragnisations, such as those in the education, sports and third sector.

Can we visit your Birmingham office if we have a problem?

Our offices are conveniently located in Yardley close to the center of Birmingham, enabling us to provide a local service and onsite support for businesses in Birmingham, and the surrounding areas. You’ll always be given a warm welcome to our offices, but with one of our onsite IT support agreements it’s our aim to solve your issues remotely or onsite so we can offer you the quickest and most efficient service possible. As well as supporting businesses in and around the West Midlands, our offices up and down the UK mean we’re not limited to just one region. To learn more contact us today.

IT support in Birmingham, West Midlands | Air IT Group

Since 1981, Microtrading has been providing IT support for a wide range of businesses. We are excited to continue our journey as part of the Air IT Group.

For our valued customers, nothing will change – the same local team will continue to provide the same high standard of support. However, by teaming up with Air IT, we can now provide an even wider range of managed IT services including managed cyber security, connectivity, telephony, business intelligence and more.

Plus, with new colleagues based in various locations, we can better support clients across the UK.

Get in touch with our Birmingham office

Need support?

Call us 0121 784 0077
Email support@airit.co.uk

When a technician asks to connect your PC, please click the button below.

Connect

Something else?

Call us 0121 784 0077
General enquiries info@airit.co.uk
Sales team sales@airit.co.uk
Finance team accountsMT@airit.co.uk

We provide best-in-class IT support services to organisations across Birmingham, the West Midlands and beyond

Our expert staff have years of experience providing IT support and services to businesses of all sizes. We pride ourselves on going above and beyond for our customers, improving your IT infrastructure so you can focus on what you do best.

Partnering with highly regarded companies like Microsoft, Dell and HP, our aim is to provide solutions, not just products. Since IT is now mission-critical for all businesses, you shouldn’t feel like you are working against technology – it should be working for you.

I need better IT support

We provide IT support and IT services for your entire IT infrastructure, giving you a single point of contact for all your IT requirements. We consult, plan and implement effective IT solutions and can supply all your hardware, software, cloud services and support at very competitive prices.

Managed IT

I need to be more productive

Heightened security, flexibility and connectivity – cloud computing has a lot to offer the modern business. Developing your cloud solution and carrying out the migration of part or all of your IT infrastructure is a testing and complex process with inherent risks. Find out how we can help you make the move.

Switch to Cloud

I need to change my IT provider

Changing IT providers can often be a difficult decision to make. Whether you are considering switching from your existing provider or freeing up in-house IT resource, finding the right partner you can trust to ensure your IT is productive and protected can make a big difference to your success.

Why choose Air IT?

I need to improve IT security

Securing your IT systems and data is essential with today’s evolving cybersecurity threats. We can help you ensure your sensitive data and entire IT infrastructure is protected from the possibility of loss, theft, damage, hacking or infection. Find out how we can help safeguard your business with our managed cyber security services.

Protect your data

We’ll help you make the most of your technology

We can act as your dedicated IT department or provide additional support for your existing team, getting to know your business inside and out.

We have spent almost 40 years developing and growing our business into a successful and agile organisation. Now is the right time to take the next step, enabling our customers to benefit from our significant joint capability and technical investment. We’re also very aware and pleased that the values and culture of Air IT are so close to our own. We believe this will make the leverage of our joint services so much more powerful. By being at the forefront of technology, we will deliver solutions and services that enhance our clients’ business capabilities

Andrew Penlington & Neil Marlowe
Regional Directors, Air IT Birmingham

Why work with Air IT?

We don’t take a reactive approach to IT, where problems are only solved once they arise. We are proactive, forming IT strategies for businesses based on their needs.

Certified by the Service Desk Institute

Our friendly team provide customer service that’s second to none. We’re proud to be one of only a handful of small enterprise IT companies to receive a 3-star SDI accreditation, we’re proud of our customer-led approach to business IT support.

Support tailored to you

We help countless businesses throughout Birmingham with our fully managed IT support packages. With your business needs and objectives in mind, we can help devise a forward-thinking plan for your IT infrastructure. Or, if you already have an in-house team, we can provide additional IT support to help you keep up with demand.

Fully trained staff

We champion professional development, encouraging our employees to continue expanding their skillsets and complete new certifications. So, you can relax in the knowledge that your IT is being looked after by professionals with the credentials to prove it. Our friendly team have experience in a variety of fields in IT, communications and security.

Advanced tools

We use cutting edge IT Service Management (ITSM), Remote Monitoring and Management (RMM) and support tools to maximise your productivity and the reliability of your system. This means that flagged problems will be prioritised and dealt with, often without you even realising it.

No extra costs

Because we tailor our IT support packages for each individual business, you only ever pay for what you need. Thanks to transparent costs and a fixed fee pricing model, you can plan your finances without worrying about unexpected costs.

Local to you

Our Birmingham team are based in Yardley, with easy access to the city centre as well as the wider region. While we can remediate most issues remotely via our Service Desk, our expert engineers can be onsite quickly if necessary to provide a quick and efficient resolution.

We specialise in IT support for SMEs and sporting organisations

Not only do we support IT for a range of SMEs in Birmingham and the West Midlands regions, we also specialise in providing IT support and services to the sport and recreation sector.

How we delivered IT support to a National governing sport body

England Hockey

England Hockey sees success with digital transformation to Cloud technology

View more case studies

Award-winning IT support

Winner, Customer Satisfaction

European MSP Innovation Awards 2020

#1 MSP in the UK

Cloudtango MSP50 UK 2021

Winner, Ranked 142nd MSP Worldwide, 9th UK & No.1 East Mids

Channel Futures MSP 501

See more of our awards

IT support FAQs

Why should I work with Air IT Birmingham?

While we are technology-driven, we are service-led and our core goal is to assist your business with digital transformation via IT and communications. Whether you want complete management of your infrastructure and users, or you want us to collaborate with your in-house IT team, Air IT Birmingham offers a fully managed solution for all your supply, installation, and support needs. Contact us today for a free IT audit or to arrange a no-obligation consultation with our specialists.
Why is Air IT different to other IT Support Providers in Birmingham?

At Air IT Birmingham, we understand your IT and communications are essential, so the support and services we deliver need to help you run your organisation in a protected, trustworthy, and cost-effective way. Unlike other IT support providers, we do not employ call handlers and we do not do technical jargon. We invest in modern systems, tools, and implement technical training for our teams. This means you will always speak to a welcoming and fully certified member of our in-house service desk team who will aim to resolve your problem straight away and with minimum interruption.
What type of IT support do I need?

Deciding what type of IT support you need depends on your present set up and resource. Do you have an internal IT team that needs additional support, or do you require all your technical needs to be outsourced? When do you most likely require support? Do you operate Monday to Friday, weekends or outside of regular business hours? Do you need remote or onsite IT support? All these queries will help you determine which IT provider can best meet your challenges. At Air IT Birmingham, we specialise in supporting a wide range of clients with individual requirements, from SMEs to internal IT teams across a wide range of sectors. Find out more in our client case studies.
Is an IT support contract with Air IT Birmingham flexible?

At Air IT Birmingham, we tailor our service to you, to ensure you get the IT support you need. From the start, it’s our objective to understand your precise needs so we can tailor our services to your individual requirements. From a fully managed IT support plan or integration with your internal IT team, we will accommodate our services and tailor any element, including bespoke service level agreements (SLAs) and hours of support. Just ask, we’ll be happy to support you.
Do you offer 24/7 IT Support?

When it comes to supporting your business, we’re as flexible as you need us to be. Our standard opening hours are Monday to Friday 9am to 5.30pm, for remote and onsite IT support. However, arrangements can be made to support you outside of these hours as required – just ask and we’ll be happy to discuss how we can tailor a solution for your specific needs.

For additional peace of mind, we provide 24×7 monitoring and management as standard within our IT support service. This enables us to proactively monitor your systems for possible problems before they happen so we can keep your business up and running around the clock. And if there is an emergency, our on-call team is only a phone call away.
What is your average response time?

Our SLAs depend on the agreed hours of cover and the priority of your issue or request. But normally, we aim to act and resolve your problems within the same working day.

If required, we can provide bespoke SLAs to suit your needs – extended hours of cover (evenings, weekends, public holidays), various speeds of response, priority, or cover for different types of equipment. Simply visit our website or contact us to discuss.
What do you specialise in?

roviding managed IT support services and predominately Microsoft cloud-based solutions to SME clients in the West Midlands and beyond, it has an enviable track record in the sport and recreation sector

At Air IT Birmingham, we specialise in providing managed IT support services and predominately Microsoft cloud-based solutions to SME clients in the West Midlands and beyond. With an enviable track record in the sport and recreation sector, we have partnered with the Sports and Recreation Alliance to deliver IT support to the sports clubs, organisations, and governing bodies right across the UK. Contact us to learn what our team can do to support your business technology needs.
Are you a Microsoft Certified Partner?

Air IT Birmingham is a Microsoft Gold Partner, putting us in the top 1% of Microsoft Partners worldwide! In addition to this, we’re a Microsoft Authorised Education Partner (AEP) which means we can often pass significant cost-savings and discounted licensing to charity and not-for-profit oragnisations, such as those in the education, sports and third sector.
Can we visit your Birmingham office if we have a problem?

Our offices are conveniently located in Yardley close to the center of Birmingham, enabling us to provide a local service and onsite support for businesses in Birmingham, and the surrounding areas.

You’ll always be given a warm welcome to our offices, but with one of our onsite IT support agreements it’s our aim to solve your issues remotely or onsite so we can offer you the quickest and most efficient service possible. As well as supporting businesses in and around the West Midlands, our offices up and down the UK mean we’re not limited to just one region. To learn more contact us today.

We only partner with the best

As your trusted and impartial IT partner, we take care to only partner with industry-leading vendors.

Get in touch

If you’re interested in our IT support services, please contact our expert team today or call 0121 784 0077 to arrange your FREE IT audit.

Book FREE IT audit

IT Support Birmingham

After more than 40 years providing best-in-class IT support services in Birmingham, Microtrading has now joined the Air IT Group.