The Role

An essential part of our Technical Services Team, our Project Engineers are responsible for installing, provisioning and configuring large IT and communications projects in line with specifications. They are responsible for providing first-class customer service by delivering technical projects within agreed timescales and managing client communications during projects. They also have a responsibility to provide user training and support to ensure that projects are delivered in line with customer requirements.

The ideal candidate for this role has a passion for providing excellent customer service and has previous project delivery experience for a Managed Service Provider. Our Project Engineers need to be motivated, natural problem solvers with the ability to work in a fast-paced environment. A passion for technology and providing outstanding customer service is essential.

Key Responsibilities

  • Install, provision and configure IT and communications systems
  • Deliver technical projects in a timely manner, meeting agreed timescales
  • Manage all projects effectively to ensure that clients are kept up to date with progress
  • Provide in depth user training and user support
  • Set up and maintain the appropriate client site documentation for each designated client
  • Provide outstanding customer service to a vast client base
  • Work in accordance with company values, policies, procedures and standards.

Essential Skills and Experience

Our ideal candidate will have worked in a similar role within a Managed Service Provider environment. You will be a motivated, natural problem solver with the ability to work in a fast-paced environment. A passion for IT and providing outstanding customer service is essential.

  • Experience of installing and supporting server hardware
  • Experience of setting up and supporting mobile devices
  • Knowledge and experience of phone systems such as 3CX and hosted VoIP systems
  • Excellent problem solving and customer service skills
  • Experience with the following technologies:
    • Virtualisation Technologies and Environments
    • Microsoft Windows Operating Systems
    • Microsoft Exchange Server
    • Microsoft Windows Hyper-V
    • Microsoft Azure
    • Office 365
    • StorageCraft Backup Software
    • Datto Backup Software
    • Router and firewall troubleshooting
  • Current and valid driving licence
  • Flexibility with working hours

Key Benefits

  • Competitive salaries
  • Competitive bonuses
  • Annual pay reviews
  • Health insurance
  • Tiered pension
  • Service holidays
  • Childcare vouchers
  • Company laptop
  • Free uniform
  • Mileage allowance
  • Full induction
  • Career planning

And much more…

Application Form

To apply for this position, please complete the form below and attach your CV and covering letter.
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