- IT strategy aligned with business objectives
- Proactive advice to ensure IT is future-proofed & adds value to operations
- Access to remote & onsite IT Support for end users
- Reduced risk of cyber-attack through comprehensive cyber security package
- Ongoing staff awareness of latest threats and evolving cyber landscape
- Increased flexibility and operational resilience via remote working and cloud solutions
To support continued growth, Bond Adams Solicitors were looking to appoint an IT provider who would understand their evolving business needs in an increasingly competitive market. With no inhouse IT department and limited knowledge of the subject, they wanted to outsource their IT requirements to a trusted partner who would proactively support and guide their investment in technology.
With IT being mission critical to the delivery of their own services, Bond Adams also needed a quick and efficient resolution to any day to day IT support issues. As well as this, they wanted to update their IT infrastructure and provide a seamless user experience for their busy team of lawyers in the office, at home, and on the go.
Following a number of high-profile data breaches, Bond Adams also wanted to understand and reduce their risk of cyber-attack and ensure full compliance with data protection regulations. As well as improving the overall security of their network, they were keen to educate staff and develop internal processes to protect the integrity of their data and financial assets, whilst further enhancing its strong reputation with clients.
When we were looking for an IT provider, we wanted experts who we could trust as our IT and cyber security specialist. We did not want an off the shelf solution, so when Air IT provided us with a bespoke strategy designed and tailored to our business and the legal sector, we knew that they were aligned with our vision, and a partner we could trust implicitly. Not only have Air IT exceeded our expectations in service, support and delivery, their training and technology has allowed us to modernise our services, which can now be delivered to clients in their own homes. This has also given us the means to grow our team virtually and expand our territory across the UK and even internationally, which has been remarkable.
Senior Partner, Bond Adams Solicitors LLP
The Air IT Approach
With proven experience in the legal sector, Air IT carried out an initial consultation and IT audit to better understand and identify areas of immediate and future improvement based on Bond Adams requirements. A report was then produced with detailed recommendations including an upgrade to their on-premise server and migration to Office 365 to increase flexibility. We then supplied new backup solutions to prevent and minimise risks (including data loss and downtime) across their new on-premise and cloud-based systems.
Air IT also recommended access to remote and onsite IT support for end users, with 24/7 network monitoring and management of their systems and infrastructure to take care of essential maintenance. As well as this, we deployed essential anti-virus and email security solutions across all end user devices.
To further strengthen Bond Adams security posture, we deployed our 360° Starter cyber security package, which provides an advanced yet affordable level of protection for small to medium (SME) organisations.
Since partnering with Air IT, Bond Adams Solicitors have developed an effective IT strategy which reflects their long-term goals and future business aspirations, with its hybrid (on-premise and cloud) IT environment providing an ideal platform for flexible working. This has allowed Bond Adams to provide a quality and cost-effective service to their clients, regardless of location. It has also increased their ability to compete, by enabling them to recruit staff and secure new clients in additional market locations.
With regular reviews from their dedicated account manager, and our experienced team of IT and cyber security experts on hand, Air IT take charge of managing all of Bond Adams infrastructure, systems and users – so they can focus on core business activities.
Furthermore, the company benefits from an extensive range of cyber security services, ensuring they’re always one step ahead of new and emerging threats. This includes continuous scanning and monitoring of the dark web to detect and mitigate against the risk of attack using stolen and compromised user credentials. Alongside weekly penetration testing and vulnerability assessments, this means any new threats are identified and remediated as soon as they arise.
By using our employee awareness training platform to assign specific e-learning modules and courses to staff, Bond Adams Solicitors has proactively managed and reduced its risk from the most common types of attack. For example, using social engineering techniques such as email spoofing and phishing attacks. Training results are analysed by Air IT and provided to Bond Adams so they can identify individuals and specific areas that require further investment. With many legal sector firms making high value targets for cybercriminals, this provides additional peace of mind and assurance to Bond Adams internal stakeholders and clients.
To further support remote working, a full refresh of user devices was carried out at onboarding which involved deploying new laptops throughout the business. Procurement was conducted by Air IT enabling us to pass cost-savings to Bond Adams through our industry partnerships. Meanwhile, devices were provisioned and configured by our engineers saving precious time for users with their new devices and software pre-installed and ready to use. This included the installation of Microsoft Teams, which was introduced to support staff collaboration and communication, with platform specific training provided by Air IT’s qualified experts. Following the need to work remotely due to the outbreak of Covid-19, Bond Adams Solicitors were able to use this tool to maintain essential communications with colleagues and clients, using secure features such as video conferencing and live chat. This allowed the business to provide a professional, uninterrupted level of service throughout the global pandemic, whilst enabling employees to work safely from home during lockdown.
Bond Adams has further secured access to corporate data with the introduction of multi-factor authentication (MFA), with set up and user enrolment carried out by Air IT.