- Installation of feature-rich 3CX phone system with minimal disruption to end users
- Implementation of soft phone application to increase cost efficiencies
- Increased scalability to support future growth
- Single point of service desk support for Comms and IT
- Increased security with integrated main door control
Mosca’s existing phone system was outdated, suffered limited functionality and was no longer meeting the needs of a fast-paced, forward-thinking and growing business. They were in need of a modern phone system that would complement their IT infrastructure and offer unified communication features, as well as a facility that would allow for recording and reporting of calls.
The old system needed to be replaced during office hours, so it was imperative that service was maintained throughout the project to ensure the business could continue with minimal downtime and disruption.
The staff at Air IT are so knowledgeable and helpful, it makes our lives in the office so much easier! The level of service and support that we receive is always second to none.
Assistant Office Manager, Mosca Direct Ltd
The Air IT Approach
Air IT recommended the 3CX windows-based phone system as the ideal solution. In addition to meeting all the specification requirements, the hosted system could be supported by existing back-up and disaster recovery solutions, reducing overall costs.
Aspects of the existing network infrastructure were utilised in order to reduce expenditure further, and employees’ phone numbers were ported from outdated traditional phone lines to the new hosted platform.
Telephone handsets were configured offsite prior to the install and were delivered to site ready to use. In addition to this, the new phones were installed while the existing handsets were still live, ensuring internal and external calls could be maintained throughout the process, and preventing any unnecessary downtime for the Mosca team.
During the install, an expert Air IT engineer remained onsite to quickly and efficiently support staff with any potential problems.
The 3CX soft phone application was also installed on desktops, offering greater flexibility to staff when working remotely.
The 3CX phone system matches Mosca’s evolving business needs, and has future-proofed the way the company communicates, both internally and externally.
Users now enjoy a seamless experience between traditional and mobile telephony, allowing office extension numbers to be used like a traditional system or while on the move.
The recording and reporting facilities offered by 3CX phone system allow team managers to measure call response times, ensuring all incoming calls meet the company’s strict three-ring policy and, in turn, maintaining customer service levels. Call recordings can also be used for training and monitoring purposes.
Regular automated backups of the system and digital records ensures data storage regulation compliance, and the feature-rich platform on desktop and softphone provides a professional appearance suited to a business with a global platform.
Mosca was searching for a magnetic security door for the entrance of their building, and Air IT recommended a trusted third party who were able to supply a suitable product. Air IT then installed a door calling system supported by 3CX, allowing staff to speak to visitors and control the door from their work stations, and giving the company control over access to site and adding extra security to the office.