An incorrectly configured terminal server was causing QUAD an increasing number of problems. The charity faced corrupt database systems, frequent loss of work and multiple system performance issues.
In addition to this, an incorrectly set-up anti-virus system placed the team at risk of a security breach – and an outdated tape-based backup system not only added to these security risks, but also required a time-consuming and inefficient manual process of backing up data.
The team needed assistance from Air IT to resolve these ongoing issues after having a negative experience with their previous managed service provider (MSP).
We have been really pleased with the support from Air IT, which is consistently reliable and moreover responsive. In a busy workplace, this is crucial. Support staff are friendly, helpful and knowledgeable, and I know I speak for all the QUAD team when I say it has been a pleasure to work with Air IT.
Chief Executive Officer, QUAD
The Air IT Approach
To ensure there was minimal disruption to the QUAD team, we implemented a side-by-side user migration process with a phased roll-out and provided full onsite support throughout.
We deployed a new image-based backup solution (StorageCraft) that automatically replicates data every hour, as well as introducing a new email protection service (Mimecast). In addition to this, a managed anti-virus solution (Webroot) was installed on all computers and servers on the network, ensuring comprehensive security.
With a new and improved terminal server and backup solution, QUAD now benefits from a reliable and trusted system. No longer required to undertake the lengthy manual backup process and with minimal backup failures, the client has seen downtime reduced and the team is now able to work at maximum efficiency.
Air IT is now QUAD’s trusted strategic IT partner, and the charity benefits from remote and onsite IT support. We work closely with the team to ensure their infrastructure is well maintained and implement upgrades as they grow.
As well as being a trusted strategic technology partner to Derby QUAD, Air IT are proud sponsors of the cinema bar, now aptly named the AirBar, which serves over 50,000 people each year.