RSPCA Radcliffe first contacted Air IT when their existing IT support company went into administration. Without notice, their broadband connectivity was cut off leaving them with no inbound or outbound call and internet facilities. The staff were reduced to using mobile phones to keep in touch, but this was a costly short-term fix.
An initial investigation also revealed that the IT systems were inadequately backed up, there was no anti-virus installed, and much of the hardware was outdated and at risk of becoming unsupportable.
We found ourselves in a very challenging situation when we were left with no internet access and no telephone system. The Air IT team stepped in very quickly and were able to give us back connectivity as soon as possible.
Since then, we have enjoyed a very positive relationship with Air IT. Our support tickets are always handled promptly, professionally and patiently. We are looking forward to continuing our strong relationship with Air IT into the future.
Centre Manager, RSCPA Radcliffe
The Air IT Approach
As a matter of priority, we reinstated connectivity through the provision of a wireless fibre product, and installed a separate line and broadband service to lay the foundations for a new telephone system. The centre opted for a new Hosted VoIP System (HVS) with unified communications capabilities built in. New telephone handsets were delivered with each user’s individual settings pre-configured, further reducing downtime by mitigating the need to set up each one individually.
To ensure the security of RSPCA Radcliffe’s data and systems, an anti-virus program was deployed throughout and a new regular automated backup system introduced.
For the duration of the project an Air IT engineer remained onsite to ensure the changes happened smoothly and to support the RSPCA Radcliffe staff with any training and set up requirements.
Underpinned by reliable connectivity solutions, RSPCA Radcliffe now has a much-improved IT and telephony infrastructure. A secure and robust back up is also in place to protect their important systems and data.
The office staff receive consistent and improved support from the Air IT service desk to ensure their new set up-runs smoothly, as well as remote and onsite support if and when any issues arise. With business continuity taken care of, RSPCA Radcliffe have the confidence that any future downtime will be minimised with quick and efficient recovery.
After identifying issues with existing aging hardware, Air IT has implemented an upgrade of equipment at a pace to suit the RSPCA Radcliffe team. Workers now enjoy the benefits of multiscreen working, with new computers and desktop docking stations for new laptops.
Air IT is now RSPCA Radcliffe’s trusted strategic IT partner, and we continue to work with the evolving needs of the centre and assisting with future projects.