Although the title of this page is “About us” the subject is, actually, you.
It’s all about you
Since we began, back in 2005, we’ve learnt that whatever we do (regardless of which new technologies we’ve adopted, or any passion for service delivery we have, how nice we are, or the accreditations and awards we’ve achieved) unless the service we provide actually helps you run your business in a reliable, efficient and effective way, everything else is hot air.
Voting with feet
In the ICT Managed Services industry, if people are unhappy with their provider they will go elsewhere fairly sharpish.
The reasons for change may be to do with value for money, speed of response, technical capability, or just people and the way that service is provided.
We’re proud of our excellent client retention rate which has remained above 98% since we began trading more than a decade ago.
Technology-driven and service led
Although we’re technology-driven we’re service led and service is the key value that underpins everything we do. We strive to deliver a world-class client experience and our customers are our number 1 priority.
Honesty and professionalism is paramount to our client commitment. We realise that nobody is perfect, and have lost a few customers along the way but gained many more. Most times it wasn’t our fault but we have learned from our mistakes.
However, we get it right most of the time and have grown our client base to over 400 with just over 40 members of staff. So we’re a stable partner for you, and we’re always getting better.
What are you like!
- We can’t really bunch you up or apply a single market category to you. You’re all individual. You have your own aspirations, strategies, markets, products, operations and processes, size, and personality.
- We like it that way, and a key part of our approach is to get to know you so we can give you a friendly, approachable and tailored service that suits you best.
- Most of you are local to the Midlands, but some of you are found nationally, across Europe, and even overseas.
- Some of you leave your ICT management to us, and some of you run an in-house IT Team. It all helps to make life interesting.
Getting-back from putting-in
ICT expertise is expensive to maintain in-house. ICT is a necessary enabler when it comes to efficiency, competitiveness, and even understanding your business.
It’s still all about you
We know that without you, there is no “us”. When you succeed, we succeed.
If you think we can help you move forward with your ICT, or you’d like more information about our services, please contact us today or call 0115 880 0044 to speak to one of our technology specialists.