We love our business intelligence (BI) tools too and have made significant investments in a number of systems.
Our business intelligence tools
They’re a great opportunity for us to learn and improve. We have reports and dashboards to alert us to changes and arising issues. When we identify ways to improve our efficiency or reduce costs, without reducing our quality of service, we pass on these improvements to you.
Everyone has dashboards, from director level to front line technicians. They ensure we keep our promises to you and meet our targets. We also have a bit of competitive fun with league tables.