Technology driven, but service led our clients our number 1 priority and we strive to deliver them a world-class service.

Measurement of client satisfaction rates is one of our key performance indicators that helps us monitor service levels so that we can continually improve.

Post support case satisfaction surveys are integrated into our procedures and delivered on completion of each case we close.

Clients are automatically asked to rate how they feel about their support experience with our simple 1 click survey by clicking on a graphic that best represents their views – good, neutral or bad. They can also add comments about the performance and handling of their issue.

Satisfaction survey

How did we do on this request?

Our response rates far exceed industry averages and we closely monitor results to benchmark performance so that we can continuously improve our service delivery.