We pride ourselves on delivering best-in-class IT services and support to businesses in Oxford and beyond.

3-star SDI certified logo. IT Support Birmingham

 

As a 3-star Service Desk Institute (SDI) certified Service Desk, our experienced and highly qualified team of IT support professionals are fully committed to supporting you and your business.

Because every organisation is unique, our IT service and support options are always tailored to suit your needs. From full management of your IT systems and users, or extra help for an internal IT team, we provide a comprehensive range of services enabling you to better manage your business.

Multi award-winning and highly accredited, we’re proud to be independently ranked as a leading UK managed service provider (MSP).

We help Oxford businesses succeed through technology

Whether you need fully outsourced IT support or a few extra pairs of hands for your in-house IT department, we’ll act as your strategic business partner and find the support package that suits you.

Managed IT Support

Managed IT Support

Take the IT burden off your shoulders with our fully managed IT support package. With your business needs in mind, we’ll develop a service plan that aligns with your goals and increases productivity. We can manage your IT infrastructure and provide support services either onsite or via our remote IT helpdesk.

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Complimentary IT Support

Complementary IT Support

If you already have an internal IT team but you need more support to keep up with demand, our friendly service desk engineers are on hand to ensure end users are supported as quickly as possible. Alternatively, maybe you need a second opinion on strategy or a big project, in which case our certified IT professionals can share knowledge gained over years of experience.

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Why work with us?

When it comes to business IT support, we don’t sit around and wait for something to go wrong before we fix it. We take a proactive approach, forming IT strategies for Oxford businesses based on their needs.

local experts Air IT support

A local team of experts

Based in Abingdon, we’re conveniently placed to support businesses in Oxford and the surrounding areas. Whilst most issues can be solved remotely, it’s good to know we’re close by to support you onsite if neccessary.

Tailored IT support

We don’t do one size fits all IT support. Our services are flexible – whether you’re an SME in need of fully managed support, or an internal IT team that needs a little extra support, technical expertise or manpower.

Award Winning IT

Industry-leading systems & tools

We’ve invested in industry-leading systems with a suite of best-in-class IT Service Management (ITSM), Remote Monitoring and Management (RMM) and support tools providing the best customer experience possible.

Reference Backed - Air IT support

Fully certified & experienced team

All of our team are fully trained and accredited with years of experience and knowledge under their belts, so you can get the best solutions and service.

3 Star SDI Certified Service Desk - Air IT support

Certified by the Service Desk Institute

We may be passionate about technology, but we always put people first. Air IT takes a client-led approach to IT services and this is demonstrated by our 3-star SDI certification. We’re one of very few SME IT companies to achieve this coveted accreditation.

no hidden fees

Fixed monthly fees

Each support package we create is tailored to the individual business. Our fixed-fee pricing model results in transparent costs, so you can plan your finances without worrying about nasty surprises.

How to find us

Our offices are located at Milton Park, a purpose built development for science and technology businesses within easy reach of Oxford, London and the surrounding areas.

We’re an award-winning IT support company

Winner, Ranked 79th MSP Worldwide, 3rd in UK

Channel Futures MSP 501

Winner, Next Generation MSP

MSP Innovation Awards 2021

#1 MSP in the UK

Cloudtango MSP50 UK 2021

“We are delighted to have joined the Thames Valley Chamber as Business Alliance Members, which means we will take a more hands-on role in shaping policy and enhancing the local business community. We can’t wait to forge new relationships with fellow businesses and spread the word to even more SMEs regarding best practices when it comes to IT strategy and the secure, efficient use of technology.”

– Marc Juffkins, Regional Director

 

Thames Valley Chamber member

Service Delivery KPIs

How we performed in June 2021

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Service Desk Tickets Opened
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Service Desk Tickets Resolved
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Customer Satisfaction

View past 3 months

We only partner with the best

We partner with industry-leading vendors so we can bring you the latest technological innovations to help drive transformation and improvement.

Arrange a FREE IT Audit

Or contact us to discuss your needs further by calling 01235 426 700 to speak to a specialist.

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