IT Support Derby | Outsourced IT Support Derby

Derby businesses we support

Whether you need to fully outsource your support needs or complement your in-house IT team’s resource and capabilities, we’re here to help.

Based locally, we’re an award-winning Managed Service Provider (MSP), ranked No.1 in the East Midlands. Working to ISO, ITIL and Service Desk Institute (SDI) aligned processes and best practice, we deliver market-leading IT support to Derby businesses and internal IT departments.

Using leading-edge service management systems and best-in-class support tools, we’re 1 of only 2 small enterprise MSPs to achieve the prestigious 3-Star SDI certification. Employing the most qualified and experienced technical staff, we’re here to help your Derby business and IT team drive digital transformation and business success.

How we’ll support you

We’ll help you get the most out of technology. Choose from tailored managed support for your business and complementary support to assist your internal IT team.

Managed IT Support

We’re committed to providing managed IT support to Derby businesses. After all, it’s essential for any company that wants to succeed in today’s environment. We’ll act as your strategic IT partner, and will provide you with a bespoke service that we’ll create according to your unique business needs. This includes supporting your users, and managing your IT estate, leaving you to focus on your commercial success.

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Complementary IT Support

Is your internal team feeling overstretched? Or perhaps as an IT manager, you need some support? We can help. Our complementary IT support services will help businesses in Derby – like you – to enhance your capabilities, whilst integrating seamlessly with your team. By working with you to improve your internal efficiencies, we’ll deliver exceptional end-user experience to both you and your customers.

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With Air IT’s expertise on-board we’ve gained real operational value to support the on-going growth, development and success of our business. I’d have no problem recommending their services or their genuine and reliable team.

Peter Barry
Commercial Director, Smith of Derby

Why work with us

We’re fully committed to helping Derby businesses and in-house IT teams become more efficient, productive and successful. We also help with IT support Nottingham and IT support Leicester.

3 Star SDI certified

We’re proud to say that our in-house service desk has achieved 3-star SDI (Service Desk Institute) certification. Highly prestigious, we’re one of only two small enterprise MSPs to receive this accolade. We like to think this is down to the fact that our clients always have – and always will be – our number one priority. We want to exceed your expectations and deliver service excellence every single time.

Bespoke support

Providing IT support to businesses in Derby is what we do. So, whether you’re an internal IT team in need of a little extra support – whether that be manpower, technical expertise or anything in between – or an SME requiring fully managed support, we’ll tailor our services to suit your unique requirements.

Experienced & fully accredited team

Every single one of our technicians and consultants have been trained to the highest level, with years of experience across IT, comms and security. Rest assured our team are fully accredited, and have the hands-on knowledge and skills that’s required to keep your business running smoothly and successfully.

Best-in-class systems & tools

The reason why we can offer exceptional customer experience and IT support to businesses across Derby, is down to the fact we constantly invest in industry-leading systems, with a suite of best-in-class IT Service Management (ITSM), Remote Monitoring and Management (RMM) and support tools.

No Hidden Fees

We’re transparent about our prices: we’re always honest and upfront. With no hidden fees, you’ll never have to fear any unpleasant surprises. Our fixed fee pricing model helps your cash-flow and financial planning, as you only have to pay for what you need.

Your local experts

We have a team of 70+ experts available to help businesses across Derby both remotely and on-site. Our office is located next to J25 of the M1, ideally placed so our field engineers can visit your businesses if issues can’t be solved remotely by our Service Desk.