Derby businesses we support
Whether you need to fully outsource your support needs or complement your in-house IT teams’ resource and capabilities, we’re here to help.
Based locally, we’re an award-winning Managed Service Provider (MSP), ranked No.1 in the East Midlands. Working to ISO, ITIL and Service Desk Institute (SDI) aligned processes and best practice, we deliver marketing leading IT support to Derby businesses and internal IT departments.
Utilising leading-edge service management systems and best-in-class support tools, we’re 1 of only 2 small enterprise MSPs to achieve the prestigious 3-Star SDI certification. Employing the most qualified and experienced technical staff, we’re here to help your Derby business and IT team drive digital transformation and business success.
How we’ll support you
We’ll help you get the most out of technology. Choose from tailored managed support for your business and complementary support to assist your internal IT team.
Managed IT Support
We’re committed to providing managed IT support to Derby businesses. After all, it’s essential for any company that wants to succeed in today’s environment. We’ll act as your strategic IT partner, and will provide you with a bespoke service that we’ll create according to your unique business needs. This includes supporting your users, and managing your IT estate, leaving you to focus on your commercial success.
Complementary IT Support
Is your internal team feeling overstretched? Or perhaps as an IT manager, you need some support? We can help. Our complementary IT support services will help businesses in Derby – like you – to enhance your capabilities, whilst integrating seamlessly with your team. By working with you to improve your internal efficiencies, we’ll deliver exceptional end-user experience to both you and your customers.
With Air IT’s expertise on-board we’ve gained real operational value to support the on-going growth, development and success of our business. I’d have no problem recommending their services or their genuine and reliable team.
Peter Barry
Commercial Director, Smith of Derby
Why work with us
We’re fully committed to helping Derby businesses and in-house IT teams become more efficient, productive and successful. We also help with IT support Nottingham and IT support Leicester.
3 Star SDI certified
We’re proud to say that our in-house service desk has achieved 3-star SDI (Service Desk Institute) certification. Highly prestigious, we’re one of only two small enterprise MSPs to receive this accolade. We like to think this is down to the fact that our clients always have – and always will be – our number one priority. We want to exceed your expectations and deliver service excellence every single time.
Bespoke support
Providing IT support to businesses in Derby is what we do. So, whether you’re an internal IT team in need of a little extra support – whether that be manpower, technical expertise or anything in between – or an SME requiring fully managed support, we’ll tailor our services to suit your unique requirements.
Experienced & fully accredited team
Every single one of our technicians and consultants have been trained to the highest level, with years of experience across IT, comms and security. Rest assured our team are fully accredited, and have the hands-on knowledge and skills that’s required to keep your business running smoothly and successfully.
Best-in-class systems & tools
The reason why we can offer exceptional customer experience and IT support to businesses across Derby, is down to the fact we constantly invest in industry-leading systems, with a suite of best-in-class IT Service Management (ITSM), Remote Monitoring and Management (RMM) and support tools.
No Hidden Fees
We’re transparent about our prices: we’re always honest and upfront. With no hidden fees, you’ll never have to fear any unpleasant surprises. Our fixed fee pricing model helps your cash-flow and financial planning, as you only have to pay for what you need.
Your local experts
We have a team of 60+ experts available to help businesses across Derby both remotely and on-site. Our office is located next to J25 of the M1, ideally placed so our field engineers can visit your businesses if issues can’t be solved remotely by our Service Desk.
How we help Derby Quad
We’re an award-winning Derby IT support company
Winner, Best Small Enterprise Managed Service Provider
IT Service & Support Awards 2019
Winner, SME Business of the Year Award
Derby Telegraph Business Awards, 2018
Winner, Britain’s Best 50 Managed IT Companies 2018
TechnoPlanet UK Channel Awards
Service Delivery KPIs
How we performed in May 2019
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Average Call Waiting Time
0.00 %
Same Day Resolution
90
Service Desk Tickets Resolved
0.00 %
SLAs Met
0.00 %
Customer Retention
0.00 %
Customer Satisfaction
We only partner with the best
We only partner with industry leading technology suppliers to bring you the best available solutions and expertise for your business.
Get in touch
If you’re interested in our IT support services, please contact our expert team today or call 0115 880 0044 to arrange your FREE IT audit.
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