Derby businesses we support

Whether you wish to fully outsource your IT support needs or complement your in-house resources, we provide a cost-effective solution tailored to your needs.

Our unique combination of leading edge monitoring technology, preventative maintenance, a well-staffed 3-Star SDI accredited Service Desk and expert remote and onsite IT support means your Derby business can enjoy all the benefits of an in-house IT support Department – without the cost.

Committed to providing Derby businesses with world-class managed IT support services – our fully accredited team of IT support professionals are on hand to deliver the latest technological solutions to help improve the efficiency of your business, reduce costs and increase overall productivity.

How we’ll support you

Choose from fully managed support for comprehensive support of your systems and users or complementary support to assist your internal IT team.

Managed IT Support

Managed IT Support

A managed IT support plan is essential for any business that wants to succeed in today’s environment. We’ll become your expert team and strategic IT partner, providing a bespoke service that’s tailored to your business needs. We’ll manage your complete IT estate and support your users, so you can focus on your commercial success.

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Complimentary IT Support

Complementary IT Support

If your internal IT team is feeling a little stretched, or you’re an IT manager in need of more support, we can help. Our complementary IT support services can help enhance your capabilities, integrating seamlessly with your team and adding technical expertise when and where you need it.

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Smith of Derby - Air IT support

"With Air IT’s expertise on-board we’ve gained real operational value to support the on-going growth, development and success of our business. I’d have no problem recommending their services or their genuine and reliable team."

Peter Barry
Commercial Director, Smith of Derby

Why work with us

Our clients are our number one priority, and we remain fully committed to helping your business become more efficient, productive and successful.

3 Star SDI Certified Service Desk - Air IT support

3-star SDI certified service desk

Our mature in-house service desk has achieved the prestigious 3-star SDI (Service Desk Institute) certification. We’re one of only two MSP’s to do so. Our clients are our No.1 priority, we strive to exceed expectations and deliver service excellence, each and every-time.

Tailored support

We provide IT support to suit your organisation’s needs: whether you’re an SME in need of fully managed support, or you’re an internal IT team that needs a little extra support, technical expertise or manpower, we can tailor to suit even the most demanding scenarios.

Complimentary IT Support

Fully certified & experienced team

All of our technicians and consultants are trained to the highest level, with years of experience under their belts across IT, comms & security. They’re fully accredited, with the hands-on knowledge and skills required to keep your business running smoothly.

Award Winning IT

Industry-leading systems & tools

We’ve invested in industry-leading systems with a suite of best-in-class IT Service Management (ITSM), Remote Monitoring and Management (RMM) and support tools providing the best customer experience possible.

no hidden fees

No Hidden Fees

We’re always transparent about our prices. There are no hidden fees, so you’ll never have any unpleasant surprises. You only pay for what you need, and our fixed fee pricing model helps your cash-flow and financial planning.

local experts Air IT support

We're your local experts

Our team of 50+ experts are here to help both remotely and on-site. Our HQ is conveniently located next to J25 of the M1 which means our field engineers can quickly visit when issues cannot be resolved remotely by our Service Desk.

How we help Derby Quad

We’re an award winning IT support company

Winner, SME Business of the Year Award

Derby Telegraph Business Awards, 2018

Ranked 164th MSP Worldwide, 5th UK and No.1 East Mids

MSP 501: 2018 Edition

Winner, Managed Service Solution of the Year

IT Europa Awards 2017

Service Delivery KPIs

How we performed in September 2018

Air IT support Average Waiting Time
0 secs
Average Call Waiting Time
Same day resolution Air IT support
0.00 %
Same Day Resolution
Air IT support tickets resolved
90
Service Desk Tickets Resolved
Air IT support SLAs met
0.00 %
SLAs Met
Air IT support customer retention
0.00 %
Customer Retention
customer satisfaction Air IT support
0.00 %
Customer Satisfaction

View past 3 months

We only partner with the best

Get in touch

If you’re interested in our IT support services, please contact our expert team today or call 0115 880 0044 to arrange your FREE IT audit.

Book FREE IT audit