We’re pleased to be able to provide businesses in Kent and the South East with class-leading IT services and award-winning support.

3-star SDI certified logo. IT Support Birmingham

 

With a 3-star Service Desk Institute (SDI) certified Service Desk, our knowledgeable and highly qualified team of IT support specialists are totally dedicated in supporting you, your team and your business.

As every company is unique, our IT service and support packages are always tailored to suit your demands. From full management of IT systems and users, to additional support for your in-house IT manager, we’ll provide a range of comprehensive services that will enable you to take your business to the next level.

Highly accredited and Multi award-winning, we’re very proud to be independently ranked as a leading UK managed service provider (MSP).

We’re proud that our IT support in Kent has helped businesses to grow and succeed

If you need fully outsourced IT support or a few additional in-house support to get your internal IT projects across the line, we’ll act as your strategic business partner and find the support package that suits you.

Managed IT Support

Managed IT Support

Take the IT burden off your shoulders with our fully managed IT support package. With your business needs in mind, we’ll develop a service plan that aligns with your goals and increases productivity. We can manage your IT infrastructure and provide support services either onsite or via our remote IT helpdesk.

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Complimentary IT Support

Complementary IT Support

If you already have an internal IT team but you need more support to keep up with demand, our friendly service desk engineers are on hand to ensure end users are supported as quickly as possible. Alternatively, maybe you need a second opinion on strategy or a big project, in which case our certified IT professionals can share knowledge gained over years of experience.

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Why work with us?

When it comes to business IT support, we don’t sit around and wait for something to go wrong before we fix it. We take a proactive approach, forming IT strategies for businesses based on their needs.

local experts Air IT support

Our team of experts are located in Kent

Situated in Rochester, our Kent IT support office services the whole of the South East of England. With quick access to the M2, we are ideally placed to support businesses across the South East region and beyond. Whilst most issues can be solved remotely, it’s good to know we’re close by to support you onsite if necessary.

Tailored IT support

We don’t do one size fits all IT support. Our services are flexible – whether you’re an SME in need of fully managed support, or an internal IT team that needs a little extra support, technical expertise or manpower.

Award Winning IT

Industry-leading systems & tools

We’ve invested in industry-leading systems with a suite of best-in-class IT Service Management (ITSM), Remote Monitoring and Management (RMM) and support tools providing the best customer experience possible.

Reference Backed - Air IT support

Fully certified & experienced team

All of our team are fully trained and accredited with years of experience and knowledge under their belts, so you can get the best solutions and service.

3 Star SDI Certified Service Desk - Air IT support

Certified by the Service Desk Institute

We may be passionate about technology, but we always put people first. Air IT takes a client-led approach to IT services and this is demonstrated by our 3-star SDI certification. We’re one of very few SME IT companies to achieve this coveted accreditation.

no hidden fees

Fixed monthly fees

Each support package we create is tailored to the individual business. Our fixed-fee pricing model results in transparent costs, so you can plan your finances without worrying about nasty surprises.

How to find us

Our IT support office is in Kent, in the centre of Rochester. It’s ideally located to enable us to respond quickly to the IT support needs of businesses across the South East of England.

We’re an award winning IT support company

#1 MSP in the UK

Cloudtango MSP50 UK 2021

Winner, Ranked 142nd MSP Worldwide, 9th UK & No.1 East Mids

Channel Futures MSP 501

Winner, MSP of the Year

CRN Channel Awards 2019

Service Delivery KPIs

How we performed in May 2021

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Service Desk Tickets Opened
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Service Desk Tickets Resolved
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Customer Satisfaction

View past 3 months

We only partner with the best

We partner with industry-leading vendors so we can bring you the latest technological innovations to help drive transformation and improvement.

Arrange a FREE IT Audit

Or contact us to discuss your needs further by calling our head office on 0115 697 1855 to speak to a specialist.

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