Measurement of client satisfaction rates is one of ourĀ key performance indicators that helps us monitor service levels so that we can continually improve.

Post support case satisfaction surveys are integrated into our procedures and delivered on completion of each case we close.

Clients are automatically asked to rate how they feel about their support experience with our simple 1 click survey by clicking on a graphic that best represents their views – good, neutral or bad. They can also add comments about the performance and handling of their issue.

CSAT survey - Air IT support

Our response rates far exceed industry averages and we closely monitor results to benchmark performance so that we can continuously improve our service delivery.

Why work with us

3 Star SDI Certified Service Desk - Air IT support

3-Star Accredited Service Desk

Award Winning IT

Industry Leading Systems & Tools

Reference Backed - Air IT support

Fully reference backed

ISO, ITIL, SDI Aligned

SDI, ITIL, ISO Best Practice

Complimentary IT Support

Certified & Experienced Team

]Industry leading partnerships Air IT support

Your Strategic IT Partner

Service Delivery KPIs

How we performed in September 2019

Air IT support Average Waiting Time
0 secs
Average Call Waiting Time
Same day resolution Air IT support
0.00 %
Same Day Resolution
Air IT support tickets resolved
Service Desk Tickets Resolved
Air IT support SLAs met
0.00 %
SLAs Met
Air IT support customer retention
0.00 %
Customer Retention
customer satisfaction Air IT support
0.00 %
Customer Satisfaction

View past 3 months

We’re an award-winning MSP

Winner, Best Small Enterprise Managed Service Provider

IT Service & Support Awards 2019

Winner, Ranked 182nd MSP Worldwide, 10th UK & No.1 East Mids

MSP 501: 2019 Edition

Winner, MSP of the Year

European MSP Innovation Awards 2019

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