Fully managed IT support for SMEs

 

Having an IT support plan in place is critical for success in today’s business environment.

But we know that for small and medium businesses, maintaining this can be expensive and distracting.

And in an ever-changing landscape of increased cyber threats and new legislation, your IT needs to be proactively managed and strategically led.

We’ll provide fully managed remote or onsite support, with 24/7 monitoring and management.

 

Through our 3-star SDI accredited service desk, we’ll take responsibility for your entire IT infrastructure, including all types of technology and all of your end users.

We’ll ensure all your systems and staff are up and running, helping you get the most out of your technology so you can focus on your commercial success.

With our fully managed IT support, it’s like having your own IT department. We’ll act as your strategic technology partner, who knows your business inside out.

All your needs and technology covered

You’ll have an all-inclusive support service to maintain and manage your IT infrastructure and support your staff for a fixed monthly fee.

From day-to-day advice and troubleshooting to complex problem diagnosis and resolution, we’ll provide fully managed support and straightforward Service Level Agreements.

We’ll take complete responsibility of your technology providing a comprehensive level of support including: 

  • All business technology supported*
  • Inclusive remote & onsite options
  • Inclusive Service Desk support (remote support by tel, email, Service Hub portal)
  • Reactive desk-side support & scheduled onsite visits**
  • 24/7 infrastructure management & monitoring
  • Scheduled preventative maintenance
  • Automated updates & patch management
  • Managed security & backups
  • Bespoke preventative ransomware protection
  • 3rd party supplier management (for any technology not provided by us)
  • Asset & licencing management
  • Monthly reporting for complete transparency

* Exceptions may apply.
**Onsite engineer visits are not included in remote support contracts, these will be charged at a discounted rate.

What we’ll deliver

3-star service desk

You’ll have direct access to our in-house 3-star SDI accredited Service Desk from 7.30am to 6.30pm, with our on-call staff ready to deal with any business-critical issues out of hours.

Industry-leading systems & tools

We have mature processes built in accordance with industry compliance and ISO, ITIL and SDI best practice. Services are delivered using a suite of best-in-class IT Service Management (ITSM), Remote Monitoring and Management (RMM) and support tools providing the best customer experience possible.

Dedicated account management

Your very own technical account manager will be on hand to ensure you’re getting the most out of your IT. Working closely with the service desk and projects team, they’ll conduct regular technical reviews and formulate road-maps, to keep you and your systems up to date and future-proof.

World-class service

We work to Golden KPIs that exceed industry benchmarks to deliver world-class service. We don’t employ call handlers – you’ll always speak to a highly skilled engineer who will deal with your issue straight away, focusing on a first-touch fix.

On-demand consultancy

You’ll receive unbiased, on-demand consultancy and advice up to directorship level. We’ll work closely with you to ensure your IT infrastructure is strategically aligned with future goals, helping you achieve sustained growth and success through digital transformation.

Best of breed solutions

During the tendering and on-boarding process we complete an in-depth audit of your systems and setup. You’ll have access to our comprehensive range of industry leading solutions to help standardise across your IT estate helping to drive increased efficiency, productivity and long-term success.

Discount on additional services

As a valued client you’ll get discount on additional services such as new installations and upgrades and for complex projects such as major system roll outs and office relocations. We also have an internal workshop and can carry out repairs and upgrades to equipment.

Certified & experienced team

All of our technicians and consultants are trained to the highest level, with years of experience under their belts. They’re fully accredited, covering all the technology you require across IT, comms and security, with the hands-on knowledge required to keep your business running smoothly.

No hidden fees

We’re always transparent about our prices. There are no hidden fees, so you’ll never have any unpleasant surprises. You only pay for what you need, and our fixed fee pricing model helps your cash-flow and financial planning.

Your strategic IT partner

We don’t provide a ‘one size fits all’ service. We believe that we need to be an extension of your organisation, your strategic IT partner and team. To do this, we understand your business needs and expectations, so we can adapt to meet them.

Getting the most from tech

We also provide training to help you educate your staff and get the most out of your technology  – this includes company open days, training sessions, webinars and events with expert speakers around topical subjects such as cyber security and GDPR.

Who we’ve helped

Optional add-ons

With our managed IT support services, you’ll have the option of including some additional features to your plan. These include:

  • Out-of-hours support (weekends, public holidays and round the clock)
  • Bespoke SLAs for enhanced response & resolution times
  • On-site secondment to cover absences for technical staff
  • Bespoke support processes to align with your requirements

A smooth transition to Air IT

You might be with an existing provider and looking to make a move, or a company needing external expertise so you can focus on core business. Whatever your situation, we’ll make the transition as smooth and seamless as possible with our thorough on-boarding process.

Why work with us

3 Star SDI Certified Service Desk - Air IT support

3 Star Accredited Service Desk

All Your Tech Supported

no hidden fees

No Hidden Fees

Tailored Support

Air IT support

Certified & Experience Team

]Industry leading partnerships Air IT support

Your Strategic IT Partner

Service Delivery KPIs

How we performed in September 2018

Air IT support Average Waiting Time
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Average Call Waiting Time
Same day resolution Air IT support
0.00 %
Same Day Resolution
Air IT support tickets resolved
90
Service Desk Tickets Resolved
Air IT support SLAs met
0.00 %
SLAs Met
Air IT support customer retention
0.00 %
Customer Retention
customer satisfaction Air IT support
0.00 %
Customer Satisfaction

View past 3 months

We only partner with the best

Get in touch

If you’re interested in our IT support services, please contact our expert team today or call 0115 880 0044 to arrange your FREE IT audit.

Book FREE IT audit