Air IT

Air IT are seeking a customer focused, experienced and certified Field Engineer to join our Service Delivery team. The successful candidate will be responsible for ensuring our customers receive a strong and consistent service experience.

Founded in 2005 Air IT has grown from strength-to-strength and is now ranked as a world leading Managed Service Provider. We take pride in having an employee-centric environment and are strong believers in developing the skills, knowledge and resource of our workforce.

Our ideal candidate will be an experienced Field Engineer from an IT Managed Service Provider background, a motivated, natural problem solver with the ability to work in a fast-paced environment. A passion for technology and providing outstanding customer service is essential.

Key responsibilities:
Supplying a high standard of customer service in line with Air IT’s standards
Owning, managing and resolving 2nd Line incidents, completing requests and change requests in line with our SLA’s
Acting as a technical lead in a major incident or priority 1 situation
Providing support remotely and on client sites
Providing an escalation point for 1st Line Service Desk Engineers
Delivering against our KPI’s
Effective prioritisation and workload management
Ensure adherence to our Change Management Process
Identifying opportunities for improvement both technically and in processes
Work in accordance with company values, policies, procedures and standards

Skills / Attributes Required:
2 years demonstratable experience in a similar role
Clear and confident communicator at all levels and abilities
A proven problem solver
Able to deliver and troubleshoot complex technical solutions
Strong documentation skills
Adaptable & flexible
Good time management and prioritisation skills

 

Good technical knowledge in

Windows Server
Active Directory
Office 365
Group Policy
Azure

 

 

Basic technical knowledge in

Hypervisor
Vcloud
Vsphere
Sharepoint

 

 

OSx Operating Systems

 

Linux
Networking
Firewalls
PC & Server hardware
Printer configuration

Qualifications / Certifications
Essential
MCSA

 

Desired

ITIL foundation
MCITP: Server Administrator or MCSE: Windows Server
CCNA

 

The hours of work are 40 per week. This is based on a rota, shifts falling between 07:30-00:00, Monday-Sunday. Applicants must be flexible to work additional hours to fulfil the requirements of the job role.