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Service Delivery KPIs March 2018

  • • IT support waiting time phone icon

    17secs

    Average Waiting Time

  • Reactive tickets closed - Air IT support KPI

    2631

    Reactive Tickets Closed

  • • IT support same day fix call icon

    82.22%

    Same Day Fix (Calls)

  • • IT support same day fix all sources icon

    75.54%

    Same Day Fix (All Sources)

  • IT support overall SLAs met icon

    99.09%

    Overall SLAs Met

  • • IT support client satisfaction icon

    97.16%

    Client Satisfaction

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