Service Hub will be installed on your computer and should launch automatically when you start your PC or laptop.

Accessing Service Hub with your system tray

Accessing Service Hub with your system tray

It will then run in the background and can be accessed by clicking the shortcut icon on your start menu, desktop or the one found in your system tray which is on the right hand side of your taskbar.

Shortcut icon

Shortcut icon

Automatic login

When accessing Service Hub you should be logged in automatically, however, if you’re prompted with a login screen please enter your email address and password.

Your password details will be provided by the Air-IT Service Desk team during setup.

Service Hub Login Screen

Service Hub Login Screen

Forgot your Password

If you’ve forgotten your password hit the Forgot password link and it will be emailed to you.

If you do not receive your login details, please contact the Air-IT Service Desk by calling +44 (0)115 860 2094 or email

Login with Token


Login with token

You can also login to Service Hub without your password using the token feature (available across all platforms).

To do this click the login with token link, enter your email address in the box and then hit the Get Token button.

You will then receive an email with a unique, one off 6-digit code, ‘your token’ which can be used to login with.

If you don’t login automatically to Service Hub and are prompted with a login screen – you can use either password or token to gain access.

Need help or more information

Additionally, if you need more information about Service Hub or want to arrange training, please contact the Air-IT Service Desk who’ll be pleased to help.