After logging in to Service Hub you will be presented with your Profile Page which contains basic information about you, your computer and your internet details.

This will be used by the Air-IT Service Desk to help identify you should the need arise.

Profile Page

Your Profile Page

Changing Your Details and Settings

Change details / settings

Editing your details

Editing your  Details

If you’d like to change your personal details you can update your name, title and phone number and tell us the preferred number you’d like to be contacted on.

Do this by clicking on Your Name in the top right hand corner and select Edit My Details from the drop down menu.

Changing Settings

You can also change settings and choose to opt out of desktop notifications, ticket status changes, new ticket notes and chat requests.

Do this by selecting Setting from the drop down menu and move the slider to opt out.

Change Settings

Change Settings

Changing to full screen mode

If you’d like more screen space when working on larger content you can hide the left hand menu panel and use your full screen.

Grey Arrow

To do this click on the grey arrow at the top left of the main panel – the left hand menu will then be hidden and you will have maximum viewing space.

Full Screen Mode

Full Screen Mode

Returning to Your Profile Page

You can navigate back to your profile page at any time by clicking My Profile under the Service menu.

My Profile

My Profile

Desktop Client quick guide

Further information about the Service Hub profile page can be found in our Desktop Client quick guide information sheet which can be downloaded below.

Service Hub Desktop Client – Quick guide

Need help or more information

If you’re having any difficulties using Service Hub, need more information or want to arrange training, please call our Service Desk on +44 (0)115 860 2094 or email