At a glance
- 5+ years in Service Delivery
Hobbies & Interests
- A keen cook and baker
- Likes dog walking and spending time with family and friends
- Regularly takes part in Bikram ‘Hot’ yoga
- Partial to an occasional glass of red wine
Paige Smith
Service Delivery Manager
Paige oversees and supports the Service Desk Manager to monitor and orchestrate a growing team of 1st, 2nd and 3rd line Support Technicians, Team Leaders and Field Engineers in order to resolve client issues within set Service Level Agreements (SLAs) by utilising staff skill and resource.
With over 5 years’ experience in the service desk industry, Paige has a wealth of experience in service desk operations. Using this insight, Paige develops internal processes and procedures to ensure the Air IT Service Delivery department is always achieving the best possible results and delivering excellent customer service.
Paige implements Continual Service Improvement by introducing best practises, followed by ITIL and SDI. Along with the Air IT continual improvement register, Paige ensures that as a business Air IT is documenting, tracking and analysing improvements.
Want to join us?
We want to hear from people of outstanding ability or potential, whether it’s Service Desk, Sales or field-based support roles that interest you.
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