Rob Heathcote, Head of Service at Air IT

At a glance

20+ years in ICT and Telecommunications

Hobbies & Interests

Keen mountain biker – always looking for a riding challenge!
Regular squash player
Enjoys watching all sports and supporting local teams
Occasional mountain climber
Loves dog walking with his family

As Head of Service, Rob is responsible for developing and implementing Air IT’s service strategy, leading our growing Service Desk team and ensuring our services are successfully delivered to clients.

With extensive experience across IT and telecoms, Rob streamlines our internal processes and procedures to drive our services to the next level. Implementing best practises in line with frameworks such as ITIL and SDI, Rob oversees our Continual Service Improvement Programme to improve efficiencies and optimise operations.

With a strong focus on customer service, it’s down to Rob to ensure we are continually meeting and exceeding our Golden KPIs and SLAs, and ultimately putting a smile on our client’s faces.

Want to join us?

We want to hear from people of outstanding ability or potential, whether it’s Service Desk, Sales or field-based support roles that interest you.

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